Client Services Manager – Corporate Banking – First Abu Dhabi Bank Dubai

Job title: Client Services Manager – Corporate Banking – First Abu Dhabi Bank Dubai

Company: First Abu Dhabi Bank


Job description: Client Services Manager – Corporate Banking – First Abu Dhabi Bank DubaiRole Summary
Join First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most trusted financial institutions, as we expand our Corporate Banking team in Dubai. We are hiring a Client Services Manager to deliver seamless operational support to our Relationship Management teams and corporate clients. In this role, you will act as a liaison between internal departments and high-value clients, ensuring service excellence, regulatory compliance, and superior customer satisfaction in every interaction.Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full timeWhat You’ll Do

• Serve as a dedicated point of contact for clients, delivering timely resolution of service requests and operational queries
• Support Relationship Managers in handling documentation, account maintenance, and service coordination
• Educate clients on FAB’s e-channel services, account features, compliance guidelines, and product usage
• Ensure smooth processing of client transactions, balance confirmations, cheque requests, credit card operations, and payment instructions
• Maintain accurate records of client communications, SLAs, and operational performance
• Identify and analyze recurring service issues and support root cause resolution with internal departments
• Manage the secure handling and delivery of banking instruments, including trade documents and cheque books
• Assist in resolving service-related complaints within SLA and contribute to improving client service delivery standards
• Collaborate with operations and back-office teams to handle exceptions, regulatory documentation, and service escalations

Ideal Profile

• Bachelor’s degree in Commerce, Banking, or a related field
• Minimum 3 years of banking experience, ideally in operations or customer service
• Knowledge of core banking principles, internal workflows, and regulatory requirements
• Fluent in spoken and written English; Arabic proficiency is a plus
• Strong interpersonal skills with a client-first mindset and professional demeanor
• Self-motivated, detail-oriented, and able to multitask in a high-volume environment
• Proven ability to coordinate with internal stakeholders and manage cross-functional communication
• Familiarity with banking documentation, trade finance processes, and electronic channel troubleshooting

Why Join Us

• Be part of a dynamic team delivering essential services to high-value corporate clients
• Access continuous learning and leadership support as part of the UAE’s top banking institution
• Grow your career within a trusted, forward-thinking organization focused on agility and excellence
• Make meaningful contributions to client satisfaction and operational efficiency in one of the region’s most respected banks

About the Company
First Abu Dhabi Bank is the UAE’s premier financial institution, recognized for its scale, stability, and forward-looking approach. We provide comprehensive financial solutions through a global network, with a strong emphasis on client service, innovation, and sustainable growth. FAB is committed to helping people and businesses prosper across the region and beyond.Want to attract top-tier banking professionals? Post your job roles now using our GCC employer free job posting portal – UAE job board free credits employers.Job Title Client Services Manager – Corporate Banking – First Abu Dhabi Bank Dubai
Job Description Client Services Manager – Corporate Banking – First Abu Dhabi Bank DubaiRole Summary
Join First Abu Dhabi Bank (FAB), the UAE’s largest and one of the world’s most trusted financial institutions, as we expand our Corporate Banking team in Dubai. We are hiring a Client Services Manager to deliver seamless operational support to our Relationship Management teams and corporate clients. In this role, you will act as a liaison between internal departments and high-value clients, ensuring service excellence, regulatory compliance, and superior customer satisfaction in every interaction.Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Salary: 12000-15000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full timeWhat You’ll Do

• Serve as a dedicated point of contact for clients, delivering timely resolution of service requests and operational queries
• Support Relationship Managers in handling documentation, account maintenance, and service coordination
• Educate clients on FAB’s e-channel services, account features, compliance guidelines, and product usage
• Ensure smooth processing of client transactions, balance confirmations, cheque requests, credit card operations, and payment instructions
• Maintain accurate records of client communications, SLAs, and operational performance
• Identify and analyze recurring service issues and support root cause resolution with internal departments
• Manage the secure handling and delivery of banking instruments, including trade documents and cheque books
• Assist in resolving service-related complaints within SLA and contribute to improving client service delivery standards
• Collaborate with operations and back-office teams to handle exceptions, regulatory documentation, and service escalations

Ideal Profile

• Bachelor’s degree in Commerce, Banking, or a related field
• Minimum 3 years of banking experience, ideally in operations or customer service
• Knowledge of core banking principles, internal workflows, and regulatory requirements
• Fluent in spoken and written English; Arabic proficiency is a plus
• Strong interpersonal skills with a client-first mindset and professional demeanor
• Self-motivated, detail-oriented, and able to multitask in a high-volume environment
• Proven ability to coordinate with internal stakeholders and manage cross-functional communication
• Familiarity with banking documentation, trade finance processes, and electronic channel troubleshooting

Why Join Us

• Be part of a dynamic team delivering essential services to high-value corporate clients
• Access continuous learning and leadership support as part of the UAE’s top banking institution
• Grow your career within a trusted, forward-thinking organization focused on agility and excellence
• Make meaningful contributions to client satisfaction and operational efficiency in one of the region’s most respected banks

About the Company
First Abu Dhabi Bank is the UAE’s premier financial institution, recognized for its scale, stability, and forward-looking approach. We provide comprehensive financial solutions through a global network, with a strong emphasis on client service, innovation, and sustainable growth. FAB is committed to helping people and businesses prosper across the region and beyond.Want to attract top-tier banking professionals? Post your job roles now using our GCC employer free job posting portal – UAE job board free credits employers.
Post DetailsJob Start Date 1970-01-01
Salary from 12000.00
Salary to 15000.00
Number of Vacancies 1
Location –Location City Abu DhabiDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary: 12000 – 15000 per month

Location: Dubai

Job date: Wed, 16 Jul 2025 22:53:31 GMT

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