Client Services Manager

Job title: Client Services Manager

Company: Frontline Recruitment


Job description: Play a key role in coordinating essential home care services. Ensure service users and their whānau receive quality support tailored to their needs.About the Role
We are seeking a dedicated Client Services Manager to join a passionate Homecare team in Whangārei. This full-time position (Monday to Friday, 8:30 AM – 5:30 PM) has been created to manage an expanding caseload. You will oversee and coordinate support staff delivering personalised care to individuals with complex, long-term needs.
This role is ideal for someone who thrives in a fast-paced environment, values strong relationships, and is committed to ensuring the highest standard of care. If you are an organised, proactive professional who enjoys problem-solving and working with diverse communities, we would love to hear from you!Benefits

• A structured induction with full training provided
• Additional birthday leave
• Free access to an Employee Assistance Programme (EAP)
• A collaborative and inclusive work environment with ongoing learning opportunities

Key Responsibilities

• Service Coordination: Oversee care services, ensuring seamless and effective support for service users.
• Relationship Management: Build and maintain strong connections with service users, their whānau, and health professionals to enhance service delivery.
• Team Support & Development: Assist in recruiting, training, and providing feedback to support workers to ensure high-quality care.
• Roster Oversight: Manage staff scheduling to ensure appropriate coverage and continuity of care.
• Health & Safety Compliance: Conduct in-home safety assessments to maintain a secure environment for service users and caregivers.

What You’ll Bring

• Excellent customer service skills and the ability to handle competing priorities
• Strong interpersonal skills with an empathetic and supportive approach
• Proficiency with computers and rostering systems
• A proactive, solutions-focused mindset with strong time management skills
• The ability to work both collaboratively and independently
• Cultural awareness and the ability to support people from diverse backgrounds
• Experience in the healthcare sector (a relevant qualification is an advantage)
• Previous leadership experience in a coordination or managerial role, with rostering expertise
• Conversational skills in Te Reo Māori are beneficial but not essential
• Applicants must hold a full New Zealand driver’s licence and have permanent work rights in New Zealand.

Reference: 209093
Not quite the job for you but know someone who would love to know about this role? Please pass it on. If they are successful we will give you a $500 voucher of your choice. See our website for more details https://www.frontlinerecruitmentgroup.com/terms-of-use/health-auckland/ or get in touch on +64 9 529 5116#SCR-rhys-james-daviesTo apply online, please click on the apply button.Alternatively for a confidential discussion please contact Rhys James-Davies on +64 272 077 895 quoting the reference number above.Note: Not all our current vacancies are listed on job boards. Check out our Frontline Health website for a complete listing www.frontlinerecruitmentgroup.com/frontline-health-auckland-new-zealand/You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings!www.facebook.com/FrontlineHealthAucklandwww.linkedin.com/company/frontline-recruitment-group-health-auckland

Expected salary:

Location: Whangarei, Northland

Job date: Fri, 28 Feb 2025 01:28:58 GMT

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