Client Service Representative (12-month contract)

Job title: Client Service Representative (12-month contract)

Company: Sun Life Financial


Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Responsibilities:

• To handle incoming and outgoing calls from and to members, employers and others in timely, courteous, efficient, effective and professional manner.
• To achieve expected standards of service and also meet standards in terms of quality, cost effectiveness and compliance with legislative requirements when completing assigned work/tasks.
• To collect client’s feedback for service improvement.

Requirement:Degree holder in business or any related disciplinesAt least 2 years working experience in financial institutions, preferably in call centre/ customer service * Knowledge in customer service functions

• Knowledge of MPF and ORSO legislation
• Fluency in spoken English, Cantonese and Mandarin
• Proficiency in using computer applications, including Word, Excel

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).Job Category: Temporary EmployeePosting End Date: 30/01/2025

Expected salary:

Location: Hung Hom, Hong Kong

Job date: Fri, 17 Jan 2025 05:36:45 GMT

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