Client Service Manager

Job title: Client Service Manager

Company: Northern Trust


Job description: About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.As part of the Australian client services team, the Client Services Manager supports the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients.You will respond to institutional client inquiries and coordinate client activities. This involves identifying opportunities for expanding business relationships through additional products or services and you will act as key consultant to clients.What you will do

  • Acts as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving
  • Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners
  • Develop complete understanding of client’s business, objectives, goals, and market challenges
  • Assists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client’s activities and banking services
  • Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services
  • Manages and enhances client profitability
  • Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.

What you will do

  • Acts as key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services through creative ideas and problem solving
  • Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners
  • Develop complete understanding of client’s business, objectives, goals, and market challenges
  • Assists Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client’s activities and banking services
  • Participates in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate, and ensuring smooth delivery of new services
  • Manages and enhances client profitability
  • Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.

About You

  • Proven experience working in financial servicing/accounting fields, with a client servicing background
  • Strong communication skills (both written and verbal)
  • Demonstrated organisational and time management skills
  • Strong attention to detail
  • Ability to understand legal documentations (such as SLA) & provide recommendations
  • Proficiency in Microsoft Word and Excel
  • Understanding of reconciliation processes
  • Understanding of payment and transfer process

Highly Desirable (good to have):

  • Also a knowledge of registry
  • Ability to look ahead and identify opportunities or issues based on understanding of clients’ needs
  • Previous experience with a background in custody or custodial services
  • A knowledge of derivatives
  • Knowledge of trust or asset management and/or finance
  • Knowledge of alternative assets

Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Expected salary:

Location: Melbourne, VIC

Job date: Thu, 19 Jun 2025 06:44:10 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck

yonnetim

Share
Published by
yonnetim

Recent Posts

Assistant Professor, Clinical Faculty Appointment (CFA), Hospital Medicine

Job title: Assistant Professor, Clinical Faculty Appointment (CFA), Hospital Medicine Company: MD Anderson Cancer Center…

12 minutes ago

Corporate Crime/Investigations Lawyer, Partner to £2 million

Job title: Corporate Crime/Investigations Lawyer, Partner to £2 million Company: Edwards Gibson Job description: Despite…

13 minutes ago

Associate Manager, Financial Planning & Analysis Sales

Job title: Associate Manager, Financial Planning & Analysis Sales Company: SC Johnson Job description: story.…

20 minutes ago

Director, Business Development

Job title: Director, Business Development Company: Mastercard Job description: Our PurposeMastercard powers economies and empowers…

27 minutes ago

Regulations Approval Manager

Job title: Regulations Approval Manager Company: V-Zug Job description: Competence CenterESR Regulations ist ein Teilbereich…

37 minutes ago

Department Assistant

Job title: Department Assistant Company: Huawei Job description: Huawei Canada has an immediate 12-month contract…

38 minutes ago