Client Service Manager

Job title: Client Service Manager

Company: Service Innovation Group


Job description: This role is home based with travel to our Watford office and Clients offices as needed.Objectives:The Client Services Manager (CSM) will lead the planning, execution, and continuous improvement of client activities in the UK and across Pan-European markets. They will manage relationships with key client stakeholders and internal teams to ensure delivery against KPIs, develop insights, and foster strategic growth whilst effectively managing the client budget. This role demands strong leadership, analytical, and client relationship skills, and a commitment to innovation, excellence, and collaboration.The CSM plays a pivotal role in briefing the UK Field Team, working cohesively with Field Managers and the back-office team to support the delivery of agreed client requirements and aid efficient running of the field operations. This role includes direct Line Management of a Client Services Executive.The Role:

• Serve as the day-to-day point of contact for UK and European client stakeholders.
• Effectively manage the delivery of UK & Pan European projects with the support of the Account Director.
• Manage end-to-end delivery of client projects, ensuring all services meet or exceed expectations.
• Provide account and field teams with a clear understanding of procedures and working deadlines including retailer promotions, client requests & related activities.
• Collaborate with the Reporting Analyst, Client Services Executive & Country leads to ensure timely, accurate, and value-added reporting.
• Develop and manage client budgets & cost proposals in partnership with cross country teams.
• Monitor and reconcile monthly spend, ensuring value-for-money and adherence to agreed budgets.

Benefits:

• Life assurance
• Company Car / Allowance
• 25 days annual leave + 8 bank holidays
• Buy and sell holiday
• Now pension or Stakeholders pension
• Workplace Bike Scheme
• Electric Car Scheme
• Retail discounts through Wider Wallet
• Employee Assistance Programme
• Monthly well-being allowance through Heka (Variety of well-being products and services available including gym membership)
• Private Medical and Dental insurance

Requirements:Essential

• Enthusiasm for embracing SIG’s company values: Excellence, Innovation, Integrity, Sustainability, Inclusivity, and Collaboration (see

). * 3+ years in client services, account management, or operations in a B2B environment.

• Ability to build strong relationships and lead by example.
• Demonstrated ability to lead, manage conflict, and drive engagement; track record of managing key stakeholders
• Comfortable with ambiguity & rapid change, maintaining a proactive and solutions-oriented mindset.
• Excellent verbal and written communication, able to influence and negotiate.
• Strong organisational skills to manage team and client activities.
• Self-motivated, with the ability to manage time and priorities.
• Commitment to continuous learning and professional development.
• Skilled in data interpretation, reporting, trend analysis and driving performance improvements. (Excel, Keynote, or similar tools).

​Desirable

• Experience coordinating Pan-European or multi-region projects
• Strong knowledge of field operations and campaign execution processes.
• Financial acumen with experience managing budgets, invoicing, and reconciliation.
• Experience with training, mentoring, and developing teams.
• Familiarity with CRM systems and sales management tools.
• Understanding of FMCG retail environments.

Service Innovation Group provides a wide range of services and activities, and they are all designed to highlight your product in a busy, highly competitive marketplace.We embrace all of the associated challenges and provide creative, effective solutions to ensure that retail execution never lets your brand down.We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.

Expected salary: £35000 – 37000 per year

Location: Watford, Hertfordshire

Job date: Sat, 03 May 2025 07:53:40 GMT

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