Client Service Management, Executive Director

Job title: Client Service Management, Executive Director

Company: MUFG Investor Services


Job description: Company DescriptionMUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at .#LI-HybridJob DescriptionWe are seeking a visionary and results-driven CSM, Executive Director to join our leadership team in Dublin, Ireland. As the Executive Director of Client Service Management (CSM), you will play a pivotal role in shaping our customer-centric strategy and driving long-term success for both our clients and our organization.

• Coverage of MUFG Investor Services’ largest clients and further deepening of each client relationship globally while ensuring client retention as the highest priority
• Oversee all service delivery for clients covered
• Act as escalation layer for client concerns and communicate across the organization to drive client satisfaction
• Partner with clients on new launches including structuring of pricing and providing guidance on operational matters, as necessary
• Manage client interaction and communication, integrate regular service calls and strategy/KPI calls on a regular basis
• Respond to clients in a timely manner to ensure superior customer service is provided
• Provide leadership and support to operational teams across the organization encouraging cross-departmental cooperation
• Partner with BD and senior executives to drive revenue growth by increasing wallet share with existing clients, predominantly via cross-sell
• Oversight of client-specific projects working with Project Management and client solutions, as required
• Responsible for client profitability on CSM-covered clients including helping to define and ensure adherence to the target operating model
• Maintain strong relationships with other senior stakeholders throughout the business and provide guidance on client influences and impact factors
• Oversee other organizational efforts / initiatives as required – this includes important firm-wide initiatives, inter-departmental projects, and the roll out of new products and services
• Actively manage the ongoing client risk assessment process and provide monthly updates for senior management and board reports
• Proactively identify and mitigate risk by working with all operational teams to enhance processes and controls

This role is a Controlled Function (CF) role under the CBI Fitness & Probity regime.Qualifications

• Significant experience in the funds/asset management industry preferably in operations and/or client service roles
• Client focused with proven ability to manage client relationships
• Proven track record of engaging with client’s senior management to drive cross sell opportunities and build strategic relationships
• Undergraduate degree would be ideal

Additional InformationWhat’s in it for you to join MUFG Investor Services?Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.So, why settle for the ordinary? Apply now for a Brilliantly Different career.We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

Expected salary:

Location: Dublin

Job date: Wed, 21 May 2025 07:02:33 GMT

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