Client Service Leader

Job title: Client Service Leader

Company: ACC


Job description: Job Description:

• Newly created leadership opportunity
• Permanent role
• Based in Dunedin
• Salary of $117,787 – $138,573 + a 9% superannuation contribution

Mō te tūranga mahi | About the roleAs the Client Service Leader, you will be responsible for leading fantastic Team Leaders and Recovery Coordinators who assist in advancing our client’s rehabilitation journey. They provide support to our clients, providers and employers in a team-based way.Your role will be a leader of leaders role, supporting and shaping our team leaders to ensure their teams are growing capability that leads to improvement in outcomes, work collaboratively with other CSLs in our team to achieve our goals and build connections across our recovery system that improve rehab outcomes.For further information about the role click :Ngā pūkenga e angitu ai ia koe ngā mahi o te tūranga nei | To be successful in this role, you will need:

• Demonstrated leadership experience leading multiple customer facing teams.
• Commitment and desire to improve the employee and customer experience.
• Passion and focus for consistency and collaboration.
• Demonstrated track record of driving performance and great customer outcomes.
• A mindset of continuous improvement
• Demonstrate commitment to Huakina Te Rā through embedding our Ngā Pae Ārahi principles, and actively leading/working on mahi that moves ACC towards achieving the Whāinga Matua | goals of our enterprise strategy.

This is a great role, working with great people and a wider supportive leadership team, in an environment that will enable you to develop your leadership capability further.As part of your application, you will need to provide answers to the following Questions and attach as a word document: * What motivates you to express your interest to lead our Recovery teams?

• Based on your previous leadership experience what are the things (between 3-5) you most want to achieve whilst leading the team? What does success in a role like this, mean to you?

Mō mātou | About usACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accidentOur vision is Tōnui Ake Nei | Thriving Aotearoa – a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.Our strategy, is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.You can find more about ACC and the work we do .Me pēhea te tuku tono | How to applyApplications will run through to 26th January 2025 closing at 11:59pm, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.Applications can only be accepted when submitted through our ACC Career Website.If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email

Expected salary: $117787 – 138573 per year

Location: Dunedin

Job date: Sat, 18 Jan 2025 07:00:15 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck