Client Service / Customer Service

Job title: Client Service / Customer Service

Company:


Job description: WE’RE HIRING: Client Service / Customer Service Location: Dubai, UAE Immediate Joining Preferred
Job Title: Client Service / Customer Service
Role Summary:
We are seeking a dynamic and detail-oriented Client Service to lead client communications and manage end-to-end event planning. This role demands a proactive, solution-driven professional who can ensure exceptional client experiences while successfully executing high-profile events in the UAE.Key Responsibilities:Client Relationship Management

• Act as the primary liaison between the agency and assigned clients.
• Understand each client’s objectives, requirements, and budgets.
• Collaborate with the Proposal Manager to craft tailored presentations and proposals.
• Set clear expectations and deliver consistently on client goals.

Event Planning & Execution

• Lead internal coordination with operations, marketing, logistics, and creative teams.•Develop and manage project timelines, deliverables, and event budgets.
• Oversee venue sourcing, production, catering, AV setup, and transportation.
• Ensure seamless on-ground execution, from setup to event closure.
• Proactively identify and mitigate potential event risks.Vendor Management
• Source, negotiate, and manage event vendors and suppliers.
• Ensure all vendors meet quality and budget expectations.
• Maintain professional and effective relationships with external partners.

Communication & Reporting

• Maintain transparent and consistent communication with clients throughout the project.
• Prepare and deliver post-event analysis, feedback reports, and future recommendations.
• Keep detailed records of each project’s specifications and client interactions.

Problem Solving & Decision Making

• Resolve on-site issues efficiently and calmly.
• Make well-informed, time-sensitive decisions to ensure client satisfaction and event success.

Qualifications:

• Bachelor’s degree in Event Management, Hospitality, Marketing, or related field.
• Minimum 3-5 years of experience in event management and client servicing.
• Strong knowledge of the UAE events industry and vendor landscape.
• Excellent verbal and written communication skills.
• Fluency in English is a must; Arabic proficiency is an advantage.
• Confident in presentations, proposals, and high-pressure situations.
• Skilled in multitasking, problem-solving, and managing competing priorities.
• Familiarity with event management tools/software.
• UAE driving license is a plus.

Expected salary:

Location: United Arab Emirates

Job date: Thu, 17 Jul 2025 23:50:53 GMT

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