Job description: We are seeking a dedicated and detail-oriented Client Service Coordinator to join our travel team. This remote position is ideal for someone with strong customer service skills and a passion for ensuring clients have the best travel experiences possible. As a Client Service Coordinator, you will be responsible for providing top-notch service and support to clients throughout their travel planning journey.Key Responsibilities:
Serve as the primary point of contact for clients, addressing travel inquiries, concerns, and special requests
Assist clients in booking and coordinating travel arrangements such as flights, hotels, car rentals, cruises, and tours
Provide personalized travel recommendations based on client preferences, needs, and budget
Handle booking modifications, cancellations, and rebookings, ensuring seamless communication and service
Collaborate with travel suppliers to secure reservations, upgrades, and exclusive offers for clients
Maintain detailed records of client interactions, bookings, payments, and itineraries
Ensure a smooth and efficient travel experience for clients, resolving any issues promptly and professionally
Stay informed on travel trends, policies, and destination updates to offer clients the most current and relevant information
Qualifications:
Excellent communication and interpersonal skills
Strong customer service background with a focus on client satisfaction
Organizational skills and ability to multitask in a fast-paced environment
High attention to detail and problem-solving skills
Ability to work independently and manage time efficiently
Previous experience in travel, customer service, or hospitality is
preferred but not required
Passion for travel and a desire to help clients plan memorable vacations
Benefits:
Remote, flexible work-from-home position
Comprehensive training and ongoing support
Generous commissions
Access to exclusive travel discounts and perks
Opportunities for career advancement within the company
Collaborative, supportive team environment
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Expected salary:
Location: New Zealand
Job date: Mon, 06 Jan 2025 07:21:19 GMT
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