Client Service Coordinator

Job title: Client Service Coordinator

Company: Canon


Job description:

• Associate with the world’s leading imaging organisation
• Opportunity to work with prestigious government & key enterprise level clientele
• Be part of a collaborative and high performing team
• Flexible work from home options – 3 days in office

About usCanon is the world’s leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.About the RoleThe Business Sales team are the drivers of new & existing business opportunities as well as customer engagement. The team positions and promotes the competitive edge of our products and services to create new customer relationships, revenue opportunities and successfully close opportunities to deliver against sales targets and business priorities.The role requires assisting Sales team with the completion and accuracy of all paperwork submitted including customer contract, finance agreement, SoW, WOL, Deal Sheet, supporting solution quotes and any special conditions agreed to. It is a Macquarie Park based role reporting to the Sales Manager.Scope of Role

• Assist Sales with completion and review of all sale agreement documentation, this includes multi-device spreadsheets, clearly noting any special conditions agreed to and approval confirmed.
• Capture sales meeting notes and actions within MS Teams
• Assist with organising catering for Sales events, customer demonstrations and internal meetings.
• Work closely with relevant internal stakeholders on all matters including but not limited to Adds/Moves/Changes/Trials/Loans/POC/Changes to Address information.
• Responsible for the escalation of any agreed customer KPIs.
• Respond to consumable queries and issues and escalate recurring issues to Service team.
• Highlight and escalate any Credits or Billing anomalies with key stakeholders.
• Responsible for all BAU Sales Staff training and compliance.
• Assist with the Management of Records in the CRM, including contract types, campaigns, and ensure no duplicate records exist.

About YouWe are looking for someone with proven experience in customer service or client services management dealing with corporate/government environments. Someone with the ability to understand, follow business processes and methodologies. An inclination to foster long term relationships with customers is a key element. Possessing intermediate to advanced knowledge of MS Office is highly essential for the role.In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.If this sounds like you, apply today!We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.Benefits include but not limited to

• Free onsite parking at Canon’s Macquarie Park office
• Bonus Leave including:

• Birthday leave, to celebrate, relax or do something special
• Canon Day, an extra day of leave during the Christmas holidays
• Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance Recognition, in the form of quarterly and annual awards programs for high-performers
• Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.Looking to join this diverse team? Apply online now.Successful applicants will be notified of next steps.

Expected salary:

Location: Sydney, NSW

Job date: Wed, 28 May 2025 02:38:20 GMT

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