Client Service Consultant – Mortgages

Job title: Client Service Consultant – Mortgages

Company: Randstad


Job description: Client Service Consultant – MortgagesYour new company
Our client is a new reverse mortgage lender that specialises in helping individuals over 55 unlock the equity they have built up in their home. They operate on the principles of celebration, optimism, trust, approachability, and spirit. Join this growing company that is getting busier by the minute!Your new role

• Inbound enquiries from potential customers, brokers or referrers
• Build wonderful relationships with empathy and care
• Conduct inbound and outbound conversations with customers to support enquiries or applications through the sales funnel
• Annual calls to customers throughout the term of loan, as well as managing hardship, customer complaints or requests for information
• Engage in cross-selling, referrals or credit assistance
• Manage inbound and outbound customer email and web chat enquiries – pre-application, we well as support the gathering of documentation as part of application assessment and settlement process

More about you

• Interest working in financial services with related experience in a customer / sales / success focused role (or similar)
• Exceptional client management skills combined with engaging communication style
• Growth mindset with ability to build deep understanding of our products, systems and processes while demonstrating high emotional intelligence and care for our customers
• Intellectual curiosity with great problem solving skills
• Solutions-focused, engaging and consultative team player with collaborative and supportive spirit
• Enjoys working in a fast-paced, dynamic working environment with a breadth and

depth of responsibilities beyond a typical client role What you’ll get in return

• Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive

and welcoming team * An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you’ll feel valued and able to do your life’s best work

• Career growth opportunities because they truly believe your growth is their growth
• Thorough on-boarding with extensive training and the opportunity to learn 1:1
• Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport

Your next stepSound like the right role for you? Apply now! For a confidential discussion, please contact sandra lavorato on 0474 197 726 or sandra.lavorato@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsSales, Customer Service, Reverse Mortgages, EmpathyEducationSecondary School/High School

Expected salary:

Location: Sydney, NSW

Job date: Fri, 13 Jun 2025 07:05:49 GMT

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