Client Service Analyst

Job title: Client Service Analyst

Company: Selby Jennings


Job description: Analyst, Client Services & Office Administration
Post-Trading | Client Services North Asia
Field of Activity
Respond to inquiries of the clients via email or phone and make sure that any issues are resolved for client satisfaction and report all important clients’ concerns to their Line Manager for effective and prompt resolution of the issues in a professional manner.Your Responsibilitie s:

• Handle client enquiries and maintain log of client enquiries and complaints
• Identify the needs of prospective clients in assigned areas for settlement and custody
• Provide solution to customer queries and maintain favorable relationship with clients to enhance their loyalty to the company
• Visit and train clients occasionally
• Support the Office Manager with clerical and administrative tasks to ensure the efficient operation of the HK office
• Ensuring the internal control systems are in place and that office business processes comply with company policies
• Review invoices and prepare reports on general expenses and petty cash
• Review and update administrative policies and procedures

Our Requirements:

• Minimum Bachelor’s Degree in Finance and/or Economics or equivalent training
• 2 to 4 Years Experience in securities / banking business, with experience in custodian bank or securities house preferred
• Knowledge of or has done settlements in various markets
• Understanding of the process of income processing, corporate actions
• Possess fluent spoken Mandarin and Cantonese, and excellent spoken and written English
• Outstanding interpersonal skills, customer- and service-oriented
• Good working attitude and willing to learn
• Excellent communication, analytical and problem-solving skills
• Excellent teamwork and able to assimilate him/herself to the company’s corporate environment
• Good working knowledge of MS Office
• Demonstrated ability to manage multiple tasks and priorities effectively

Desired Skills and ExperienceRespond to client inquiries via email or phone, ensuring issues are resolved to their satisfaction. Report significant client concerns to the Line Manager for prompt and professional resolution.Your Responsibilities:Handle client inquiries and maintain a log of inquiries and complaints.
Identify the needs of prospective clients in settlement and custody.
Provide solutions to customer queries and foster favorable relationships to enhance client loyalty.
Occasionally visit and train clients.
Support the Office Manager with clerical and administrative tasks to ensure efficient operation of the HK office.
Ensure internal control systems are in place and business processes comply with company policies.
Review invoices and prepare reports on general expenses and petty cash.
Review and update administrative policies and procedures.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Expected salary:

Location: Hong Kong

Job date: Mon, 09 Jun 2025 07:33:39 GMT

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