Client Relationship Officer

Job title: Client Relationship Officer

Company: University of Wollongong


Job description: Job Description:Library

• Permanent/Continuing, full-time appointment
• Level 3/4: $63,183 – $80,543 plus 17% superannuation

The University of Wollongong (UOW) Library plays a pivotal role in supporting the university’s mission by offering essential services that empower our diverse academic community. As a digital-first library, we are passionate about ensuring equitable access to information and fostering collaborative spaces where staff and students can achieve their aspirations.We are seeking a Client Relationship Officer to join our Client Service team to provide high quality, efficient and effective services across multiple service points to our diverse clientele. This position will engage directly with students, staff and stakeholders, addressing their needs and creating exceptional service experiences.A key focus of this role is the ability to communicate clearly, both in writing and verbally, build strong relationships and collaborate with colleagues to ensure seamless service delivery. You will engage with technologies that support service delivery, including providing basic IT and print support and provide training and guidance to peers, ensuring the team is equipped with the skills needed to deliver high-impact services.The Client Relationship Officer will be required to resolve complex client issues, particularly related to access, fines and membership, and ensuring clients are connected with the appropriate resources and information. Relevant qualifications and/or experience in Library and Information Services with skills in library-based information technology infrastructure such as online systems and platforms will be highly regarded.At UOW, you will have the opportunity to be part of an innovative and dynamic team that is leading the future of digital-first library services. We value a supportive and culturally safe work environment where you will be encouraged to grow professionally. If you are passionate about delivering outstanding client services and contributing to the success of a world-class academic institution, we encourage you to apply for the Client Relationship Officer position at UOW Library.Closing Date: Sunday, 2 February 2025 11:59PMVisa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.The University of Wollongong is committed to equality, diversity, and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander AustraliansAbout Us:The University of Wollongong was born with a mission to transform our region: to educate and empower the people of the Illawarra. Our commitment to a better future has shaped our direction and impact since our inception.Over the years, we have grown to be a global diverse and inclusive civic university, working to solve global challenges and promoting harmony and social cohesion. We are proud to be a globally recognised and respected university, opening doors for our students, staff and partners.

Expected salary: $63183 – 80543 per year

Location: Wollongong, NSW

Job date: Sat, 18 Jan 2025 08:23:59 GMT

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