Client Relationship Officer (1-8 yrs) Kerala/Kannur (After-Sales/Customer Service)

Job title: Client Relationship Officer (1-8 yrs) Kerala/Kannur (After-Sales/Customer Service)

Company: TekPillar


Job description: Job Type: On RollChannel: AgencyLocation: Kannur, KeralaJob Summary:The Client Relationship Officer is responsible for managing and nurturing relationships with existing and potential clients to ensure satisfaction, retention, and business growth. The role involves regular communication with clients, addressing their needs and concerns, offering tailored solutions, and coordinating with internal departments to deliver a seamless service experience. Roles and Responsibilities:- Act as the primary point of contact for clients, maintaining regular communication.- Build and sustain strong, long-term client relationships.- Address and resolve client inquiries, complaints, and service issues promptly.- Coordinate with relevant departments to ensure smooth service delivery.- Implement strategies to retain clients and improve customer satisfaction.- Conduct follow-ups to ensure ongoing client engagement and renewal.- Maintain accurate records of client interactions, transactions, and feedback.Eligibility Criteria: – Minimum 1 year of experience in sales any field.- Minimum qualification required is completion of graduation. – Required all semester marksheets. – Required all previously employed company experience certificate (Mandatory for experienced person) – Preferred local candidate. Key Competencies:- Strong Verbal Communication- Good Negotiation Skills- Problem Solving- Sales Awareness- Product and Market Knowledge- Customer Service OrientationTo apply and Share resume: Meenaakshi P | 93136 53024 (ref:updazz.com)

Expected salary:

Location: Kannur, Kerala

Job date: Fri, 23 May 2025 03:52:10 GMT

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