Client Relationship Manager

Job title: Client Relationship Manager

Company: Travers Smith


Job description: Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.DepartmentThe Business Development, Clients, Marketing, Events and Communications team consists of 33 people who focus on increasing the profile of the firm and the brand through a variety of channels to create leads and opportunities that can increase profitable revenues. The department is at the forefront of several key strategic firmwide initiatives. Priding itself on achieving strategic aims while ensuring a collaborative, inclusive and rewarding team dynamic.The RoleWe are looking for a talented Client Relationship Manager to join our Client Relationships and Solutions Team, to manage a small portfolio of strategic clients and work with the Head of Client Relationships and Solutions to embed the new key client programme, deliver firm-wide, innovative client solutions, drive sustainable growth and champion a best-in-class client experience.This is a unique opportunity to influence the firm’s client strategy and help define and drive best-practice relationship management – creating lasting change and directly contributing to firm success.This is a client-facing role and will suit someone with excellent interpersonal skills who is comfortable and confident dealing with varying levels of the firm and our clients’ businesses.Key Responsibilities

• Managing Client Relationships and Partner Support:Working with Client Relationship Partners and Core Client Teams on a small portfolio of strategic clients to identify opportunities, drive plans and deliver the firm
• Developing Client Relationships: Play a leading role in your Client Teams by developing your own relationships with client contacts at varying levels of the client’s business to capture insights, shape plans and deliver a standout client experience
• Supporting the Key Client Programme: Working with the Head of Clients to continue rolling out the new framework of tools and resources for the Key Client Programme, and championing them across your own portfolio
• Championing the Client Listening Programme:Active involvement in the firm’s Client Listening Programme, taking the lead on setting up your own feedback conversations across both your own portfolio and wider client opportunities with partner support, championing the refreshed process and tools and resources, supporting Partners and Business Development Managers to build momentum
• Developing and Delivering Training for Lawyers: Working with the Head of Clients to deliver the new programme of partner training, and working together on the development and delivery of further planned programmes to enhance capabilities
• Supporting the Firm’s RM Community: Each Business Development Manager has a small portfolio of key clients (our “RM Community”), and you will play an important central role, providing guidance and support, and fostering collaboration and knowledge sharing
• Opportunity Spotting:Identifying and pursuing opportunities within your own client portfolio and sharing insights across the Key Client Programme to deliver an enhanced client experience and support relationship development
• Developing and Championing Client Solutions: Support the Head of Clients to develop innovative client solutions based on client feedback and business need, and including for example, driving a new secondment process refocussed on the secondee-client experience
• Developing Internal Peer Network: Working with your peers in other Business Services teams to spotlight projects and ensure client solutions are joined up and co-ordinated across all relevant stakeholders

Key Stakeholders

• Reporting into the Head of Client Relationships and Solutions
• Client Relationship Partners and Core Team Partners
• Associates
• Business Services
• Business Development and Marketing department

Personal Specification – Experience, Knowledge & Skills

• 1-2 years as a Client Relationship Manager in a large team within a major law firm, looking for a more influential and strategic role
• Proven track record of successfully growing revenues across a portfolio of clients and leveraging your own client relationships
• Active experience of a firm-wide client listening programme
• Ability to prioritize and juggle multiple deadlines will be crucial
• Exceptional verbal and written communication abilities, with strong interpersonal skills
• Ability to approach challenges innovatively, developing solutions that resonate with client and business objectives
• Demonstrated ability to influence change and facilitate client-centric approaches
• Ability to thrive in a fast-paced, dynamic environment, displaying flexibility and resilience

We are excited to be moving from our London headquarters in Snow Hill, to a brand-new building in the City – Stonecutter Court. The move is expected to take place in early 2026.Accessibility statement : If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format.Support and Adjustments for candidates : At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website:

Expected salary:

Location: London

Job date: Sun, 25 May 2025 06:36:29 GMT

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