Client Relationship Manager

Job title: Client Relationship Manager

Company: Computershare


Job description: Job Description:Locations: Melbourne, Australia (Hybrid)In this position, you’ll be based in the Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week.We give you a world of potentialWe have an excellent opportunity for a Relationship Manager to join our Issuer Services division. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.Computershare Issuer Services (CIS) is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders.The CIS front office team fulfills two equally important aspects:· The first is to manage and develop the ongoing business relationships between CIS and existing clients by ensuring that client needs are met through responsive high quality service delivery.· The second is to protect and advance Computershare’s commercial interests and thereby making a positive contribution business performance in terms of finance, efficiency, quality and client satisfaction outcomesA role you will loveWe have an excellent opportunity for a talented and inspiring Relationship Manager to join our Melbourne team. You will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, managing client satisfaction and meeting all client SLAs. This includes growing your client portfolio within existing clients and new business.Success in the role will be achieved through a full understanding of the clients’ business needs, managing all service delivery requirements and meeting client commitments and milestones. You will possess the ability to quickly build relationships and credibility, thrive on nurturing your client relationships and delivering a seamless service.Some of your key responsibilities will include:

• Assuming overall responsibility for the account portfolio
• Achieving account retention and revenue growth targets
• Proactively identifying opportunities to up-sell and cross-sell our products and solutions
• Developing and managing effective relationships with clients
• Providing strategic account planning and execution
• Representing Computershare at events, conferences and client forums
• Conducting fee reviews and contract negotiations
• Contributing to budget and forecasting processes

What will you bring to the role?Strong client service experience will be critical to your success in this role. The Relationship Manager provides ongoing, day-to-day specialist support as well as project management services to their clients.Other key skills required for the role include:

• Demonstrated experience in a client service and sales focused environment
• Track record achieving budgeted goals and key metrics
• Exceptional relationship building and interpersonal skills
• Strong negotiation skills and well-developed commercial acumen
• Proactive and a can-do attitude

Desired experience:

• Understanding or experience in a similar role in professional services, financial services or technology
• Tertiary qualifications in a relevant field

If this sounds like a role and organisation, you’d love to be part of, apply today!Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visitAbout Us:A company to be proud ofWe’re a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to workAt Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

Expected salary:

Location: Melbourne, VIC

Job date: Fri, 14 Mar 2025 05:25:40 GMT

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