Client Relations Support Hospice

Job title: Client Relations Support Hospice

Company: CommonSpirit Health


Job description: OverviewNow HIring a Client Relations Support Associate for our CHI Hospice Team!At CommonSpirit Home/Hospice, we are committed to making a difference in people’s lives by bringing compassionate care into their homes. We believe in providing exceptional support for our patients, their families, and our healthcare partners. If you are passionate about building relationships, providing outstanding customer service, and contributing to a mission-driven organization, we invite you to join our team!
ResponsibilitiesAs a Client Relations Support Associate, you will play a key role in building and maintaining strong relationships with healthcare professionals, patients, and caregivers. You’ll be the bridge between our services and those who need them, ensuring seamless transitions, addressing inquiries, and identifying opportunities for growth. Your work will directly impact patient care by connecting them with the resources they need to thrive at home. You will:

• Build and nurture strong relationships with referral sources, including long-term care facilities, discharge planners, physicians, and social workers.
• Educate patients, caregivers, and healthcare professionals about our services, including Medicare, Medicaid, and insurance guidelines.
• Act as a trusted resource, answering questions and addressing concerns in a timely and professional manner.
• Maintain detailed records on referral sources to optimize communication and service delivery.
• Represent our organization at professional and community events to increase awareness and foster partnerships.
• Facilitate the transition of patients from hospitals or care facilities to home health or hospice services.
• Assist with collecting and delivering essential documents, including physician-signed orders.
• Track and report field activity results on a weekly basis to ensure alignment with business goals.
• Identify trends and opportunities to improve services and enhance client satisfaction.
• Support organizational values by upholding the highest standards of customer service, integrity, and respect.

Benefits:

• Excellent Vacation Plan to recharge
• Paid holidays and Personal Days (PTO)
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• Delta Dental Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Lyra Mental Health Benefits
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance

Qualifications

• High school diploma or equivalent required.
• Remote in WA State Only.
• At least one year of experience in healthcare, customer service, or a related field (sales experience a plus!).
• Two years of payroll related experience preferred.
• Prior recruiting experience is preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

Expected salary:

Location: University Place, WA

Job date: Thu, 06 Mar 2025 08:05:46 GMT

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