Client Performance Executive

Job title: Client Performance Executive

Company: Virgin Media


Job description: Client Performance Executive, Virgin Media TelevisionWestgate Business Park, Ballymount, Dublin 24About Virgin Media Television:Virgin Media Television, our broadcast division, is Ireland’s number one commercial public service broadcaster offering four free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, Virgin Media Four as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs, and drama, as well as offering the best in international programming. Virgin Media More, a platform exclusive channel for Virgin TV customers, offers the very best of first look premium content, including ground-breaking Irish and International drama, documentaries & sport. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland. Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate. For further information please visit:Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate. For further information please visit: www.virginmediatelevision.ieAbout the Role:Reporting to the Client Performance Lead, the Client Performance Executive is responsible for the management of client campaigns and ensuring a Red-Hot standards of client management is held at all times.Specific Tasks and Duties:

• Work across the output of all broadcast sponsorships, competitions, and branded content on Virgin Media One, Two, Three, Four, Virgin Media Player and Social channels.

• Maintain strong client relationship with agencies and with advertisers, with specific requirements to drive best in class brand campaigns and KPIs.

• Be an ambassador for our clients within Virgin Media TV and have a relentless focus on delivering best in class results for them.

• Build strong internal relationships, with TV producers, content, social and commercial production teams, and demand only the best from all stakeholders within the business for our clients.

• Work with the Client Performance Lead to identify opportunities for growth and improvement through innovation, collaboration, and development of internal and external resources/partners.

• Work closely with sales team to achieve revenue targets.

• Manage day to day brand partnerships campaigns with clients and ensure all billings and contracting are accurate and timely.

• Work in an environment where any challenges or issues are flagged and proactively identify key upcoming risks that will prevent accounts or clients reaching their objectives, always working to a solution.

• Collate and report TV Viewership figures and gather data for post campaign analysis.

• Attend briefings and industry events, with a focus on continual professional development, keeping up to date on all new advertising advancements.

• Ensure compliance with all commercial and broadcasting regulatory bodies including the BAI

• Communicate available inventory or any delivery issues to the wider team.

• Ensure all processes are optimised and continuously improved across sales, product portfolio, billing, customer service, communication.

• Good financial acumen

• Continually measure and maintain the highest customer satisfaction scores to create a best in the business team.

Skills & Expertise:

• 1-2 years relevant experience.

• Hold a relevant business or marketing qualification.

• Experience in delivering or coordinating commercial projects for advertisers.

• Ability to work in a fast-paced environment, multitask and works well under pressure.

The Person:

• Excellent attention to detail, someone who cares about quality in everything they do.

• Organised and excellent time management, ensuring deadlines are always met.

• Excellent communication skills with all stakeholders and comfortable with presenting.

• Explores opportunities by being resourceful and self-motivating.

• Gets to the heart of the matter by analysing reports, insights, and data.

• Flexible approach applying a can-do attitude to daily tasks and project work.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business.Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work and we offer impressive benefits too. Get ready for a generous holiday allowance, birthday day off, contributory pension, healthcare and discounts on our fantastic mobile broadband and cable.

Expected salary:

Location: Ireland

Job date: Thu, 06 Feb 2025 00:58:15 GMT

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