Client Engagement Manager – B2C Sales & Relationship Management

Job title: Client Engagement Manager – B2C Sales & Relationship Management

Company: The International Free Zone Authority (IFZA)


Job description: Client Engagement Manager – B2C Sales & Relationship ManagementIFZA Dubai is looking for an experienced Client Engagement Manager to drive license and product sales while nurturing long-term relationships with direct clients. This client-facing role requires a strong background in sales, account management, and customer service, along with the ability to manage complex applications and exceed revenue targets.Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Sales & Client Relations – B2C Account Management
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeWhat Does a Client Engagement Manager Do?As a Client Engagement Manager at IFZA, you will be responsible for converting new leads into successful client engagements, maintaining ongoing communication with customers, and coordinating with internal departments to ensure a seamless client experience. The role involves both strategic sales initiatives and daily client interaction via phone, email, Zoom, and in-person meetings.What Are the Key Responsibilities?– Achieve and exceed individual and team sales targets
– Respond to incoming leads and follow up on client payments and application progress
– Build and maintain long-term relationships with direct clients in a B2C environment
– Manage client expectations in case of delays, rejections, or complex cases
– Coordinate with internal departments including operations, sales support, finance, and marketing
– Attend weekly sales meetings and key performance reviews
– Actively engage in CRM activities and ensure all client communications are logged
– Stay up to date with changes in UAE laws and regulations that affect company formation
– Gather and share client feedback with internal teams to improve service delivery
– Generate performance and client engagement reports as needed
– Participate in training and development sessions to enhance product and market knowledgeWhat Skills Are Needed for a Client Engagement Role in Dubai?Education and Experience:
– 4 to 10 years of experience in sales and client relationship management
– Proven ability to close deals and meet KPIs in a target-driven environmentCore Skills:
– Excellent communication and interpersonal skills
– Strong sales acumen and confidence handling complex queries
– Proficiency in CRM systems and report generation
– Experience working in multicultural and multilingual client environmentsLanguages:
– Full English proficiency required
– Additional languages such as Portuguese, French, Spanish, Italian, or German are an advantageWhat Benefits Come with This Position?– 24 annual leave days
– Annual flight ticket to home country
– Life insurance plan
– Comprehensive medical insurance plan (upgrade option available)
– Bonus scheme (where applicable)
– Access to Fazaa discounts across retail, dining, wellness, and entertainment outlets
– Regular staff events, team building activities, and professional growth opportunitiesAbout the CompanyThe International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.International Free Zone Authority\’s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.Job Title Client Engagement Manager – B2C Sales & Relationship Management
Job Description Client Engagement Manager – B2C Sales & Relationship ManagementIFZA Dubai is looking for an experienced Client Engagement Manager to drive license and product sales while nurturing long-term relationships with direct clients. This client-facing role requires a strong background in sales, account management, and customer service, along with the ability to manage complex applications and exceed revenue targets.Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Sales & Client Relations – B2C Account Management
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeWhat Does a Client Engagement Manager Do?As a Client Engagement Manager at IFZA, you will be responsible for converting new leads into successful client engagements, maintaining ongoing communication with customers, and coordinating with internal departments to ensure a seamless client experience. The role involves both strategic sales initiatives and daily client interaction via phone, email, Zoom, and in-person meetings.What Are the Key Responsibilities?– Achieve and exceed individual and team sales targets
– Respond to incoming leads and follow up on client payments and application progress
– Build and maintain long-term relationships with direct clients in a B2C environment
– Manage client expectations in case of delays, rejections, or complex cases
– Coordinate with internal departments including operations, sales support, finance, and marketing
– Attend weekly sales meetings and key performance reviews
– Actively engage in CRM activities and ensure all client communications are logged
– Stay up to date with changes in UAE laws and regulations that affect company formation
– Gather and share client feedback with internal teams to improve service delivery
– Generate performance and client engagement reports as needed
– Participate in training and development sessions to enhance product and market knowledgeWhat Skills Are Needed for a Client Engagement Role in Dubai?Education and Experience:
– 4 to 10 years of experience in sales and client relationship management
– Proven ability to close deals and meet KPIs in a target-driven environmentCore Skills:
– Excellent communication and interpersonal skills
– Strong sales acumen and confidence handling complex queries
– Proficiency in CRM systems and report generation
– Experience working in multicultural and multilingual client environmentsLanguages:
– Full English proficiency required
– Additional languages such as Portuguese, French, Spanish, Italian, or German are an advantageWhat Benefits Come with This Position?– 24 annual leave days
– Annual flight ticket to home country
– Life insurance plan
– Comprehensive medical insurance plan (upgrade option available)
– Bonus scheme (where applicable)
– Access to Fazaa discounts across retail, dining, wellness, and entertainment outlets
– Regular staff events, team building activities, and professional growth opportunitiesAbout the CompanyThe International Free Zone Authority (IFZA) offers Free Zone licenses based on an assortment of scalable business set-up solutions, covering thousands of Professional and Commercial business activities.International Free Zone Authority\’s dedicated team can help you expand your operations to the UAE and join the world’s most successful international companies.The International Free Zone Authority offers a spectrum of flexible business set-up solutions that can optimise the benefits of the UAE’s strategic location, world-class infrastructure and business- and tax-friendly environment.Operating hand-in-hand with more than 400 local and international company formation specialists, The International Free Zone Authority provides competitive packages, efficient service and up-to-date knowledge on rules and regulations to ensure that its client’s business foundation is laid timely and securely.
Post DetailsJob Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location –Location City Dubai, United Arab EmiratesDesired Candidate’s Profile
Gender No Preference
Nationality
Candidate Current Location

Expected salary:

Location: Dubai

Job date: Thu, 03 Apr 2025 22:09:05 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck