You will join the Claims function in serving as the role of Claims Governance Specialist, assisting the Claims Department to ensure good governance and managing risks across the department, and compliance with all Local and Group policies and regulatory requirements
You will help collaborating with the claims team to support the delivery of a customer focused yet policy compliant claims operation
Job Accountabilities
Work with the Local, Regional and Group Claims teams on governance matters
Communicate and implement the Global Claims Guidelines and other Local and Group policies and regulatory requirements
Participate in projects and provide advice on customer focused but policy compliant best practice solutions
Maintain department best practices/guidelines/training materials for Claims operational procedures
Monitor policy adherence, identify breaches and issues, and assist with mitigating actions.
Conduct annual gap assessments and risk assessments to policy requirements and assist with action plans to close gaps
Provide support to the Claims team on governance matters
Manage claims authority delegations and issue Letters of Authority
Handle Compliance, Risk Management, Group Audit, external audit enquiries and facilitate audits/reviews
Participate in governance meetings and prepare regular and ad-hoc management reports
Job Qualifications
University graduate
At least 3 years claims related experience in the insurance industry
Analytical and detail-oriented
Proactive with a customer focused and continuous improvement mindset
Good relationship/stakeholder management and communication skills
Participate in meetings with the management team and handle conflicting views
Proactive, self-organized, with good planning skills and ability to manage deadlines
Able to work independently with minimal supervision
Good report writing and presentation skills
Good command of written & spoken English, Cantonese & Mandarin
Why ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?We are an equal opportunity employer who knows that each employee is unique – that’s what makes our team so great!Join us as we constantly explore new ways to protect our customers and the planet.
Location(s): HK – Hong Kong
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Expected salary:
Location: Hong Kong
Job date: Sun, 04 May 2025 07:56:19 GMT
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