Claims Consultant – Consumer Property claims

Job title: Claims Consultant – Consumer Property claims

Company: Suncorp


Job description: Claim Consultant – Consumer Property ClaimsSuncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, including market leading brands Vero and Asteron Life.That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.We have an exciting opportunity for a Claims Consultants to join our Consumer Property teams in Christchurch. The purpose of the role is to manage a portfolio of claims in accordance with best practice to deliver the brand promise in a cost-effective manner.Your key responsibilities will include:

• Manage customer relationships, interactions and expectations to ensure customer satisfaction and delivery of the service promise.
• Manage claims in accordance with best practice and authority limits to ensure the efficient and effective delivery of the service promise to the customer and minimisation of claims leakage.
• Proactively develop and maintain relationships with internal and external business partners to ensure: ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved.
• Liaise with Claims Supply and supply partners to adhere to best practice for claims appointments in order to facilitate the timely, accurate, efficient and cost effective handling of all claims.
• Identify and escalate claims beyond expertise and/or authority limits to ensure: process adherence; customer satisfaction; protection of the Vero brand; and minimisation of claims leakage.
• Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims Operations function.

What you will need to succeed:

• At least 2 years of industry experience is preferable
• Experience within a Call Centre environment is desirable
• Extensive customer service experience – face to face and/or telephone
• Experience with claims management systems e.g. Solvit/Lotus Notes/Toolshed/web preferable

What we can offer you:

• Free life, salary continuance and trauma insurance cover
• Discounts on Asteron Life, Vero, Southern Cross medical insurance
• Flexible leave of up to four days per year in addition to annual leave
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities
• Opportunity to join the employee share plan

About Suncorp NZ:We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.If this role sounds like you, apply online today!

Expected salary:

Location: Christchurch

Job date: Fri, 18 Apr 2025 02:53:58 GMT

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