Job title: Chubb Life : Senior Executive, Customer Service
Company: Chubb Life
Job description: Job Description
Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.
Demonstrate good service practice to CSE.
Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction.
Collaborate closely with the immediate supervisor / manager and also distributors to ensure service delivery
Assist the immediate supervisor / manager to review and update procedure manuals in accordance to the change of business requirements and regulatory compliance
Support the company projects / initiatives being assigned from time to time
Qualifications
With over 3 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting, or policy administration.
With exposure to high net worth / wealth management business is an advantage
Fluent in both oral and written English and Chinese. Mandarin is required.
Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.
University graduate preferred
Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers.
Good service attitude and willing and able to work under pressure
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Expected salary:
Location: Hong Kong
Job date: Sat, 22 Feb 2025 08:50:05 GMT
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