Chubb Life : Senior Executive, Customer Service

Job title: Chubb Life : Senior Executive, Customer Service

Company: Chubb Life


Job description: Job Description

• Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.
• Demonstrate good service practice to CSE.
• Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction.
• Collaborate closely with the immediate supervisor / manager and also distributors to ensure service delivery
• Assist the immediate supervisor / manager to review and update procedure manuals in accordance to the change of business requirements and regulatory compliance
• Support the company projects / initiatives being assigned from time to time

Qualifications

• With over 3 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting, or policy administration.
• With exposure to high net worth / wealth management business is an advantage
• Fluent in both oral and written English and Chinese. Mandarin is required.
• Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.
• University graduate preferred
• Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers.
• Good service attitude and willing and able to work under pressure

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Expected salary:

Location: Hong Kong

Job date: Sat, 22 Feb 2025 08:50:05 GMT

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