Call Center Manager (Tourism / Hospitality)

Job title: Call Center Manager (Tourism / Hospitality)

Company: Ebro Executive Search


Job description: The Job

• Client: The Call Center of a Premium Vacation Club
• Position: (Assistant) Call Center Manager
• Responsibilities: To manage daily operation and maintain service standard of the customer service center – Staff training and coaching; Monitor & evaluate service standard and identify areas of improvements, Resolve complaints.

• 5-day work. $30K (Negotiable)

Requirements

• Secondary educated or above
• Min. 8 years call center experience of which at least 3 years should be managerial level
• Relevant experience in hospitality industry preferred but not a must
• Excellent presentation and people management skills
• Proactive and result oriented
• Good command of spoken English and Chinese.
• Good experience in computer application

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Expected salary:

Location: Hong Kong

Job date: Sat, 29 Mar 2025 08:28:57 GMT

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