Business Systems Manager

Job title: Business Systems Manager

Company: Buckinghamshire New University


Job description: Full Time – Permanent – High WycombeSalary – £43,878 – £55,295Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.The Business System manager is responsible for managing and delivering a suite of business systems to support key areas that include Finance, Payroll, HR, Academic Registry, and work placement.The role will manage the Systems management team to support, maintain and develop the core business critical systems portfolio. Be part of the DTS management team contributing to the design and development of the University’s IT and Digital strategic plans.And will work in partnership with system and stakeholder owners to ensure the management and maintenance of systems, works in line with business needs and priorities.The role will manage and support key systems as part of the Nexus programme. Lead on the monitoring, reporting and resolution of issues, motivating the team to deliver optimal solutions and outcomes. While providing project management and support for the implementation of new business systems, liaising with business/stakeholder owners, partners, suppliers, and sector-based user groupsWhat we offer:

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• Hybrid working (dependant on business needs)
• training & development support opportunities
• contributory pension scheme
• discounted gym membership for our on-site gym
• a range of staff discounts with major retailers.

Please click to see our wide range of benefits available for employees.
Please click for our behavioural based interview question bank.
Please click to view our employee handbook.If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.For further information about this role please contact Garod Barker at Garod.Barker@bucks.ac.uk.All applications are to be made in full and online.BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.Closing Date: 20 February 2025Interview Date: w/c 5 March 2025If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.BNU is a employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.LocationHigh WycombeContract TypePermanentSalary Range£43,878 – £55,295Hours per week37Closing Date20/02/2025Ref No1632Job DescriptionJOB DESCRIPTIONJob Title: Business Systems ManagerFaculty/Directorate: Digital and Technical ServicesGrade: HLocation: High Wycombe Campus (occasional travel to Uxbridge, Aylesbury and Great Missenden may be required)Hours: 37Responsible to: Deputy Director of DTSResponsible for: Systems Management TeamJob Purpose:To manage the Systems management team to support, maintain and develop the core business critical systems portfolio. To work in partnership with system and stakeholder owners to ensure the management and maintenance of systems, works in line with business needs and priorities. To manage and support key systems as part of the Nexus programme. To lead on the monitoring, reporting and resolution of issues, motivating the team to deliver optimal solutions and outcomes. To project manage and support the implementation of new business systems, liaising with business/stakeholder owners, partners, suppliers, and sector-based user groups.To practice an inclusive approach and support building an inclusive university community where people can be themselves.Main Duties & Responsibilities of the role:

• To lead and manage the Systems Management team, to add quality, opportunities, optimisation, efficiencies, to the delivery of systems projects and business process.

• To work as part of the DTS management team and contribute to the design and development of the University’s. IT and Digital strategic plans

• To provide project management to deliver IT solutions that support the growth of the University, meet the business needs and the overall Digital strategies.

• To provide third line business systems analyst support to emerging business requirements, delivering solutions to complex technical issues, while also resolving incidents or problems for business applications as part of the DTS systems portfolio

• To develop excellent working relationships with all service leads and systems owners.

• To oversee and carryout analysis to assess existing or new software, systems and hardware fits the business needs as part of a project or a standalone task.

• To manage business process improvements, requirements, solution design, and consultation based on analysis work.

• To work with system owners in user group meetings to plan updates, upgrades, general maintenance, and development of critical business systems.

• To plan, develop and oversee the release of upgrades and enhancements to systems.

• Stay up to date with the latest technologies, evaluating new technologies and tools and make recommendations for their implementation.

• To provide quality assurance for workflow improvement, application configuration and system development

• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.

• Such other duties temporarily or on a continuing basis, as may reasonably be required.

• Line management responsibilities for the Systems Management team providing recruitment and selection, performance management, professional development, motivation, health & safety, and wellbeing.

PERSON SPECIFICATION – Essential Criteria OnlyA = Application T = Test I = InterviewEducation, Qualifications & TrainingMeans of TestingDegree in relevant subjects or equivalent vocational qualificationA/IRelevant Professional qualificationsA/IKnowledge & ExperienceDelivering an excellent customer experienceA/IExperience of managing, coaching and mentoring a systems teamA/IStrong technical knowledge and expertise in modern business systems and integration technologiesA/IProven experience of managing and optimising ERP and Student Management systemsA/IExperience and knowledge of business processes (Preferably in Education)A/IExperience of working on projects throughout the full project life cycle, managing challenges involved in complex projects and resolving complex issuesA/IExperience of systems analysis and business analysisA/IUnderstands complex enterprise level data, application, and technology architecture (preferably like Enterprise Resource Planning systemsA/IAble to multi-task, manage time effectively and be calm under pressureA/IIn depth knowledge of data security and compliance requirements related to business systems in the educational sectorA/ISkillsAnalytical mindset and the ability to manage risks, issues and data analysis through requirements elicitation and managementA/IAbility to deal with confidential matters with discretion and tactA/IExcellent organisational skillsA/IAbility to build supportive relationships with everyone across the University and work collaboratively with partnersA/IDigitally able and proficient in Microsoft toolsA/IExcellent verbal communications, report writing and interpersonal skills with an ability to influence at all levelsA/IPossesses highly developed analytical skillsA/ISpecial RequirementsTravel to remote sites as requiredA/IWorking out of hours and weekends on odd occasions (Upgrades and updates to systems)A/IBehavioural INDICATORSThe BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:Delivering excellent serviceProviding the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.Finding solutionsTaking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.Embracing changeBeing open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Expected salary: £43878 – 55295 per year

Location: Aylesbury, Buckinghamshire

Job date: Thu, 30 Jan 2025 06:45:58 GMT

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