Business Systems Analyst, GBS Travel & Expense

Job title: Business Systems Analyst, GBS Travel & Expense

Company: General Motors


Job description: Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.The RoleThe Business Systems Analyst role within the GBS T&E Transformation and Technology team is a pivotal position that drives efficiency and innovation in managing travel and expense processes. Transformation and Technology team is responsible for leading all system processes for SAP Concur, WalkMe and Hitpoint-Fapiaforce including project management, system enhancements, day-to-day activities, and other various transformation initiatives.As a Business Systems Analyst in the Transformation and Technology team, you will be at the forefront of driving process improvements and implementing innovative solutions. You will be responsible for processing day-to-day operations for T&E systems, supporting end users and key stakeholders. You will also collaborate with area projects implementation, system enhancements, elaborate end user training materials and vendor management activities.What You’ll Do

• Create and prioritize SAP Concur/WalkMe/Hitpoint-Fapiaforce support tickets requests according to nature, urgency, and impact. Monitor the resolution for each support ticket
• Support T&E Help Desk team with Tier 2 level cases responses related to SAP Concur, WalkMe, and Hitpoint-Fapiaforce within SLA
• Build and generate reports for stakeholders to support business needs
• Reprocess Expense Reports in SAP Concur, identifying the root cause and ensuring reports are posted successfully in the General Ledger
• Create and modify SAP Concur User Profiles for GM and Non-GM users. Process password resets for non-GM users, access termination and reactivation request for GM and Non-GM user received in Microsoft PowerApps
• Responsible for SAP Concur system updates due to policy or regulatory changes (example: VAT, mileage rates, audit rules, translation, etc.)
• Participate in UAT related to any system(s) enhancements
• Work with IT business partners to trouble shoot SAP Concur/WalkMe/Hitpoint-Fapiaforce interface errors
• Working closely with Business Systems Lead to on day-to-day business systems activities and identify opportunities for system enhancements
• Processing, checking and correcting import log errors and unassigned credit card transactions
• Support Global Transformation and Technology Lead and SAP IT Leads in global and local projects
• Responsible to create/update systems end user training material
• Create, update and maintain Tier 2 level cases and Concur End User Surveys dashboard metrics

Additional Job DescriptionYour Skills & Abilities (Required Qualifications)

• Bachelor’s Degree in Human Resources, Business Administration, or related field is required.
• Experience with developing and delivering training materials
• Experience working with a diverse and multi-cultural team
• Preferably with experience working for a multinational organization and colleagues internationally
• Proficiency in HR systems (Workday), SAP Concur, SAP, Sharepoint, Microsoft PowerApps, Microsoft Planner, Case Management, Knowledge Base, dashboard and reporting tools, and other HR management systems and tools.
• Experience with Power BI, including developing and maintaining dashboards and reports.
• Experience managing documentation of business processes including specifications, test scripts, training material, and change control.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Demonstrated ability to analyze data and present key insights in formal meetings
• Demonstrated ability to lead problem solving projects
• Demonstrated ability with project management
• Written and verbal proficiency in English
• Customer focused
• Ability to drive for quality results and service excellence
• Ability to drive for safety in the work environment
• Effective problem solving / analytical skills
• Effective written and verbal communication skills
• Effective time management and prioritization
• Flexibility to work different time zones
• Technical acumen
• Integrity and trust
• Interpersonal savvy
• Learning on the fly

About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit .AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Expected salary:

Location: Manila City, Metro Manila – Taguig City, Metro Manila

Job date: Thu, 19 Jun 2025 23:33:02 GMT

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