Business System Analyst (CRM for Collections)

Job title: Business System Analyst (CRM for Collections)

Company: BillEase


Job description: First Digital Finance Corporation (FDFC) is a fin-tech company building disruptive and innovative products in retail credit for Southeast Asia.The company operates BillEase, the top-rated, buy now pay later (BNPL) platform for merchants and their customers in the Philippines with more than 1m downloads.Vision: Build financial services that delight and enable consumersMission: Use software and AI and to build financial products that are at least 10x better than status quo for our customersThe RoleYou will be responsible for :

• Conduct analysis of current business processes and systems to identify areas for improvement.
• Work with cross-functional teams to understand business requirements and translate them into functional system specifications.
• Develop and maintain a deep understanding of our business operations, systems, and processes.
• Collaborate with IT teams to ensure that system designs align with business requirements.
• Conduct user acceptance testing to ensure system designs meet business requirements.
• Develop and maintain detailed documentation of business requirements, system designs, and testing results.
• Communicate effectively with stakeholders across the organization, including senior management, to ensure project objectives are met.
• Proactively identify opportunities for process improvement and provide recommendations to the business.
• Monitor system performance and identify areas for improvement.
• Examine current and new business procedures.
• Identify effective solutions for business software system issues.
• Report common patterns, questions, and other issues to management.
• Recommend solutions for improving and restructuring company procedures.
• Assess company performance, information, and plans by conducting regular tests and analysis.
• Monitor company systems status and report any progress or changes.
• Research and estimate the costs of upgrades and improvements.
• Establish specifications for new projects by developing project goals, phases, and budgets.
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Ideal Profile

• You have a Bachelor’s degree in Business, Information Technology or related field.
• You have 2+ years of experience in business analysis or system analysis.
• You have a great understanding of (SDLC) software development lifecycle methodologies.
• You have great understanding of SQL, API, OpenAPI (swagger), BPMN, and Microservice architecture.
• You have experience working with cross-functional teams to translate business requirements into system specifications.
• Must have experience in the fintech industry, MarTech, and CRM systems
• You have strong analytical and problem-solving skills.
• You have strong attention to detail and ability to work independently.

What’s on Offer?

• Join a well known brand within the Financial Services Industry
• Flexible working options
• Excellent career development opportunities

Expected salary:

Location: Pakistan

Job date: Sat, 28 Dec 2024 23:48:25 GMT

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