Business Process Manager

Job title: Business Process Manager

Company: TSB


Job description:

• Full Time
• Application Closes 21 Apr 2025
• Auckland – Auckland
• Business Operations Specialist

New Plymouth and Auckland are the preferred locationsPermanent, Full-timeAt TSB, you’ll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.About the roleThis role is responsible for leading Business Process Management (BPM) to improve customer outcomes and drive operational effectiveness. This role focuses on enterprise-wide adoption and capability uplift, while leveraging TSB’s process framework in Signavio to model processes and lift process maturity.This role will play a key part in enabling TSB to meet our ambition of becoming the easiest bank to deal with and delivering on our 2030 Strategy.Who are you?You will demonstrate significant experience in applying structured process improvement methodologies and be proficient in business process management (BPM) and automation tools.You will have proven experience in facilitation, coaching and training to engage and enable the business in applying process improvement tools, preferably leveraging Signavio.Your exceptional communication skills will enable you to work consultatively and build strong working relationships to create a continuous improvement culture.In this role, you can expect to:

• Model critical processes, and lift overall process maturity
• Review processes and areas to identify waste and opportunities to improve and realise customer and commercial benefits.
• Lead the implementation of process improvements, and adoption of BPM through clear communication, training, and ongoing support.
• Design future state process and work with the relevant teams to implement.
• Work with relevant technology teams to identify potential automation/other technical change opportunities.

We are looking for candidates who have:

• Proficiency in Business Management Processes and automation tools.
• Experience in facilitation, coaching and training.
• Experience in leveraging automation to streamline processes and eliminating manual inefficiencies.
• Banking or Financial Services experience preferred.
• Minimum of a bachelor’s degree, preferably in business, management or operations.

What’s in it for me?At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!Closing date for applications is 5.00 p.m., Monday 21st April 2025.

Expected salary:

Location: Auckland

Job date: Fri, 04 Apr 2025 22:35:56 GMT

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