Business Process Improvement Analyst

Job title: Business Process Improvement Analyst

Company: Medtronic


Job description: At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the Life Career growth and development is about learning and stretching yourself to grow your expertise and navigate your career. Medtronic offers award-winning programs to accelerate your development and growth. Our size, scope and market leadership give you the chance to explore career opportunities — and grow as we grow.The Business Process Improvement Analyst is to support our APAC Customer Service and Order Management teams within the Shared Services Center in Manila. This role will enable data-driven operations by delivering timely and actionable insights, identifying process gaps, and driving continuous improvement initiatives to enhance service delivery, efficiency, and team performance.Responsibilities may include the following and other duties may be assigned:Develop, maintain operational reports, dashboards, and metrics to support APAC Customer Care and Order Management teams.Lead root cause analysis of recurring issues in order processing, service requests, and escalations.Identify and support process optimization, standardization, and automation opportunities.Collaborate with team leads, managers, and supervisors to monitor performance trends, provide actionable insights and implement improvement initiatives aligned with business goals.Assist in readiness and adoption of new tools, process transitions, or technology enhancements within the function.Document and support rollout of standardized workflows and performance routines.Support preparation of operational review materials, monthly performance decks, and leadership reports.Required Knowledge and Experience:Bachelor’s Degree requiredMinimum of 3-5 years of experience in process improvement, transformation, or operational excellence roles — ideally within Customer Service or Order ManagementExperience in a Shared Services or BPO environment, preferably with exposure to order-to-cash or customer operationsDemonstrated ability to lead or support process mapping, root cause analysis, and implementation of improvementsProficiency in Microsoft Excel and Power BI for building reports and dashboardsStrong problem-solving and analytical skills, with a continuous improvement mindsetExposure to or certification in Lean, Six Sigma, or other continuous improvement methodologiesEffective communication and stakeholder management skills, including experience working with cross-functional teams across regionsExperience in automation tools (e.g., Excel macros, Power Automate, RPA platforms)Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity

Expected salary:

Location: Taguig City, Metro Manila

Job date: Thu, 01 May 2025 03:25:11 GMT

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