Business Process Analyst

Job title: Business Process Analyst

Company: Bank Australia


Job description: Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 190,000+ customers to be part of the clean money movement.We currently have a permanent, full time opportunity for a Business Process Analyst to join a highly engaged, professional and collaborative team in the Transformation Division. The Business Process Analyst will report to the Enterprise Excellence Manager.The Business Process Analyst will support the delivery of various projects to continuously improve the business through digital transformation, process automation, process improvement and change management to optimise how we deliver value to our employees and customers. These projects relate to change, business process and strategic changes. Working within a dynamic group of stakeholders across the business, the Business Process Analyst will support the successful implementation of projects within agreed scope, timeframe and budget. There will be some project management responsibility when you are the sole project team member working with the business teams.Why join us

• We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 13% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We are the first bank in the world to care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Support the business with consistent frameworks, tools, operating models, governance frameworks and specialist resources
• Place our customers at the centre of every decision, surprise and delight them, earn their trust, and exceed their expectations
• Establish a digital culture and mind-set that looks to continuously improve, automate and simplify our business, empower and enable our employees to better and more easily serve our customers
• Collaborate with cross-functional teams to identify and document business requirements, documenting current state and future state processes
• Assist embedding new discipline around process mapping and procedure documentation
• Provide process improvement and/or reengineering recommendations
• Assist in gap analysis to identify issues and propose solutions
• Develop detailed business analysis artefacts that can be interpreted by any implementation partner
• Develop user guides and execute training where necessary
• Coordinate the User Acceptance Testing (UAT) phases of project delivery, including the development of UAT test scripts and the coordination of bug resolution
• Assist data migration activities in conjunction with business units and external vendors
• Develop diagrams and process maps as appropriate
• Project management responsibilities as required.

What you will bring

• Experience documenting procedures and developing process maps
• Ability to translate business requirements in a meaningful way to support partners
• Refined relationship and stakeholder management skills and ability to build and sustain collaborative relationships
• Ability to steer and implement change and deal with uncertainty to deliver on intended results
• Good multitasking skills and ability to manage simultaneous actions and task within a project
• Innovative and analytical mind-set with a focus on the strategic objectives
• Excellent communication skills (interpersonal, written and verbal) with an ability to engage different audiences
• Demonstrated experience in a similar position preferred
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

Expected salary:

Location: Australia

Job date: Fri, 07 Feb 2025 02:41:42 GMT

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