Business Interlock Lead – Resource Planning

Job title: Business Interlock Lead – Resource Planning

Company: Virgin Money


Job description: Business Unit: Fraud Service Delivery
Salary Range: £44,800 – £56,000 per annum DOE + red-hot benefits
Location: UK Remote
Contract Type: PermanentBe the voice we need. Live a life more Virgin.Our TeamWe’re looking for a driven and enthusiastic team player who is ready to make a difference. Within this role, you will use your experience in resource management and planning to ensure that our first line Fraud Operations team has the capability to serve our customers by translating commercial goals into resource plans.Working with the Operations Enablement Manager, you will bridge the gap between Fraud Operations and the rest of the business to understand future operational requirements.What you’ll be doing

• Responsible for ensuring effective communication between Fraud Operations and the wider business to ensure operational resource is aligned to commercial objectives.
• Ensure Fraud Operations is sufficiently resourced to handle commercial and operational demand.
• Translate commercial plans into resource requirements including new resource and multi-skilling of existing colleagues.
• Future proof the Fraud Operations team by mitigating the risk of inadequately trained resource through effective planning.
• Support first line operational teams plan for short- and long-term operational demands through horizon scanning of future activities and turn this into a clear plan to support the recruitment into Fraud Operations.
• Driving efficiency within Fraud Operations by aligning commercial and operational needs, ensuring the team is optimally resourced.
• Provide valuable insights and MI to improve decision making by identifying trends in fraud patterns and resource utilisation.

We need you to have

• Proven experience in resource management, including resource allocation and onboarding, preferably within a retail banking environment.
• Strong communication skills and ability to challenge and influence stakeholders at various levels.
• Recent experience in strategic planning of large operational teams, preferably in a retail banking environment.
• Strong understanding of how resource planning can support commercial objectives
• Knowledge of Retail Banks products, distribution channels, customer types (retail and business mass market).

It’s a bonus if you have but not essential

• Operational excellence awareness and experience.
• Strong knowledge of fraud typologies and processes within a retail banking environment.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around, you’ll enjoy these benefits from day one.Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we’re able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition teamNow the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.Advertised: 08 Apr 2025 GMT Daylight Time
Applications close: 15 Apr 2025 GMT Daylight Time

Expected salary: £44800 – 56000 per year

Location: United Kingdom

Job date: Thu, 10 Apr 2025 07:35:49 GMT

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