Business Development & Customer Support Lead

Job title: Business Development & Customer Support Lead

Company: ACE Money Transfer


Job description: Who are we?
ACE Union Limited (“ACE Union”) is a company incorporated under the laws of England and Wales with company registration number 09530233.
ACE Union is authorized by the Financial Conduct Authority (FCA) in the United Kingdom (UK) as an Authorized Electronic Money Institution (EMI).
ACE Union is a part of the well-established and reputable ACE Group of Companies. ACE has been serving customers and fulfilling their money management and transfer needs since 2002. ACE is a strong family of more than a million-customer based not only in the United Kingdom but also in Europe, Australia and Canada.What do we do?
Our primary focus is providing digital financial services. We are building the most transparent and cost-effective money management tool. We offer digital wallet accounts to customers backed by a Mastercard debit card. Our mission is to empower customers to have more control over their money by building innovative ways to support people who need help understanding and controlling their finances.Role Overview
The Business Development and Customer Support Lead is responsible for driving customer acquisition, retention, and satisfaction while identifying growth opportunities for the organization. This role combines strategic planning, relationship building, and hands-on problem-solving to deliver exceptional customer experiences and achieve business targets.
The ideal candidate will have a proven track record in business development, with experience in financial institutions, preferably in the UK market.Key Responsibilities
Business Development

• Identify and pursue

opportunities, partnerships, and markets to achieve revenue goals. * Develop and execute strategies to generate leads, close deals, and grow the customer base, with a focus on financial services.

• Conduct market research to understand trends, competitor activities, and client needs, with an emphasis on the UK market.
• Collaborate with cross-functional teams to design and implement tailored solutions for clients.
• Prepare and deliver compelling presentations and proposals to potential clients, showcasing in-depth understanding of the financial industry.

Customer Support Leadership

• Oversee customer support operations, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Analyze customer feedback to identify pain points and opportunities for service improvement.
• Train, mentor, and manage the customer support team to maintain high performance standards.

Strategic Collaboration

• Work closely with the sales, marketing, and product teams to align business development and customer support objectives with organizational goals.
• Provide insights and feedback to influence product development and service offerings.
• Represent the company at industry events, conferences, and meetings to promote brand visibility and build relationships.

Key Skills and Qualifications

• Bachelor’s degree or Master in Business Administration, Marketing, or a related field (MBA preferred).
• Proven experience in business development and customer support in a B2B environment, ideally within financial institutions.
• Prior experience in the UK market is highly desirable.
• Strong leadership and team management skills.
• Exceptional communication, negotiation, and relationship-building abilities.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Proficiency in CRM tools, customer service platforms, and MS Office Suite.
• Ability to thrive in a fast-paced, dynamic environment with a results-driven approach.

Key Competencies

• B2B Expertise: Deep understanding of financial institutions and their unique needs, particularly in the UK market.
• Customer-Centric Approach: Commitment to delivering value and tailored solutions to clients.
• Problem-Solving: Ability to address challenges creatively and efficiently.
• Collaboration: Strong interpersonal skills to work effectively with diverse teams and stakeholders.
• Adaptability: Flexibility to navigate and lead in a rapidly changing industry landscape.

What We Offer

• Competitive salary and performance-based incentives.
• Professional growth opportunities in a dynamic and innovative company.
• A collaborative and inclusive work environment.
• Comprehensive benefits package.

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Location: Lahore, Punjab

Job date: Fri, 10 Jan 2025 23:06:25 GMT

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