Business Analyst (Customer and User Requirements)

Job title: Business Analyst (Customer and User Requirements)

Company: Keele University


Job description: Salary Range £37,999 – £46,485 (Incremental progression). Grade 7Agile working (blend of home and office based)The OpportunityKeele University have established a new Transformation Department to drive the transformation of our professional services. The team will focus on enhancing technology, business processes, and workforce skills to deliver improved service quality, greater efficiency, and a positive impact on the student experience. These newly created roles offer a unique opportunity to help shape the future of Keele University and play a pivotal role in our transformation journey.As Business Analyst (Customer and User Requirements), you will be responsible for supporting the delivery of exciting business change projects which are critical to the ongoing development of professional services at Keele University. The primary focus of the role is lead on the capture and analysis of customer and user requirements for services and through an analytical approach, ensuring data is converted to actionable insight for service design and change. Critically, you will work across services to map customer journeys and engage a wide variety of stakeholders carefully assessing current user experience and planning future service levels.The BenefitsThe University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:

• Competitive rate of pay with annual increments within the grade
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site ‘outstanding’ nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)

Please note that the starting salary will typically be at the bottom of the pay scale shown aboveThe University is committed to operating flexible working practices wherever possible.The UniversityKeele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found atKeele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.How to ApplyTo apply online for this vacancy and for full post details and copies of job descriptions, please click on the ‘Apply’ button above.Keele University employees wishing to apply should login to Employee Self Service and click on the ‘View current vacancies’ link.For informal enquiries may be addressed to Tom Wilcock, Director of Service Transformation, . Applications to this address will not be accepted.Closing Date: 12 January 2025Interviews will be held on: Late Jan / Early Feb£37,999 to £46,485. Grade 7. (Incremental progression)

Expected salary: £37999 – 46485 per year

Location: Keele, Staffordshire

Job date: Sun, 22 Dec 2024 01:32:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck