Business Analyst – CRM System

Job title: Business Analyst – CRM System

Company: AS Watson Retail (HK) Limited


Job description: AS Watson Group, the world’s largest international health and beauty retailer, is operating over 16,500 stores under 12 retail brands in 29 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine, we set O+O (Offline Plus Online) as the new standard for retail. O+O is more about creating an integrated offline and online experience to better serve customers’ needs through digital transformation, that enables them to shop across any channel, anytime, anywhere. Every day, we work towards a clear purpose: To put a Smile on our customers’ faces today and tomorrow.Our success depends on our people staying ahead of the game. We believe that our attitude to teamwork and our encouragement for your personal growth comes shining through everything we do. We also know that our success as an employer isn’t just about influencing you on why you should join our business. It’s about asking you to imagine where it could take you.Come and join a Winning TeamBe remarkable. Be yourself.Why Should You Join Us?At AS Watson, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 16,000 stores across 28 markets in Asia and Europe, the AS Watson family welcomes you…You can enjoy :

• Conveniently located in Whampoa, less than 5 min. walk from MTR
• Cozy office with contemporary design
• Comprehensive Medical and Life insurance coverage, including your spouse and children

Role Purpose:This role will work with CRM teams across different business units in Asia, technical teams and other stakeholders to deliver innovative digital solutions to provide a best-in-class member experience across regions.A typical day in this Role:

• Engage with cross-functional teams to define business requirements to enhance our customer journey and user experience
• Break down the complex requirements into clear, achievable ones and prioritize them based on business values
• Understand system and data flow to ensure system designs proposed by technical team can fulfill the defined business & commercial objectives and requirements
• Establish clear communication between the key stakeholders and other teams to manage project team’s expectations
• Work with the digital service team, UAT and technical team to make sure the solutions can be roll-out on schedule

This job is a good fit for You if:

• You are a PROBLEM SOLVER. You make decisions based on evidence-based opinions.
• You are a COLLABORATOR. You explore outside resources and develop contacts that may be helpful to the team. You are high energy and outgoing.
• You are a BIG PICTURE THINKER. You are a big fan of brainstorming and collaborative idea generation. You stay up to date on trends and are always open to new possibilities.

Success will depend on:

• Experience in related field with proven experience as a Business Analyst
• Good project management, communication and interpersonal skills
• Self-motivated team player with good analytical and conceptual thinking, logical results-driven and customer focus
• Eager to learn, creative and detail-minded
• Knowledge in project management tools (e.g. Jira, Slack) will be an advantage
• Fluent in both written and spoken English and Chinese including Mandarin

What is holding you back?Don’t miss out on this great chance to shape Your life!Apply now!Interested parties, please send your resume with current and expected salary package to our Company’s email.We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.

Expected salary:

Location: Hung Hom, Hong Kong

Job date: Mon, 06 Jan 2025 08:45:08 GMT

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