Job description: Summary of day-to-day responsibilities:
Recognizing the importance of our customers – anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects bank’s standards and Guiding Principles.
Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end to end customer experience when making decisions
Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met
Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Shareholder – Business Operations:
Focused on executing better constantly reviewing our processes and finding ways to improve them; collaborating with internal and external business partners to improve operational efficiency and effectiveness.
Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
Identify scope changes and complete analysis to determine impact to project benefits and risks
Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements.
Align decisions to banks risk appetite Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines Contribute to the development of the project plan and high-level work breakout session (WBS), identify and manage key risks and decisions
Own and complete relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
Assess project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
Develop efficient and effective solutions through analytical problem solving
Support implementation/post implementation activities as defined in the project plan
Shareholder – Financial:
Banks commitment to financial responsibility and operating our businesses with excellence.
Own the delivery of high level requirements that drives successful cost estimation for the project and requirements changes due to any project change requests Forecast, define and manage the requirements effort including cost and timeline
Support the Request for Information (RFI) or Request for Proposal (RFP) with vendors if required Contribute to the development of the seed funding request by ensuring project scope and benefits are clearly articulated and risks are identified
Identify risks or issues with technology solution or design which may impact realization of project benefits and provide guidance and support to stakeholders in making good decisions to pro-actively resolve or mitigate potential risks/delays to the project
Ensure accuracy of the business requirements documentation to mitigate against project changes and reduce/manage cost to the project
Critique and analyze requirement change requests to challenge impact to original business need as defined by project charter
Solidify business needs including problem statements, business objectives and strategic alignment to ensure accurate delivery of business requirements in support of the business case
Deliver detailed level requirements to support downstream estimates and delivery of business case anchored to business requirements
May contribute with business owner to define measures of success as defined in the project charter
Must Have:
Recent experience with SQL and query writing.
Experience working on Data projects as it relates to data analysis, data mapping, data quality and data lineage
Experience with AML and Regulatory Reporting projects
Exposure to applications used for Customer Risk Rating and Transaction Monitoring
Exposure to any SAS or /and Oracle AML and Compliance products is an asset
Lead development of a delivery approach and work plan, aligned with the project milestone dates and considering constraints, dependencies and strategic drivers
Manage requirements interdependencies among multiple work streams or projects
Establish a process to ensure requirements captured are completed, concise, accurate, compliant to methodology and standards, and are testable
Engage, enable and lead stakeholders to final agreement and signoff of the deliverables
Assess change requests and their impacts, checking for alignment to initiative objectives at all stages
Identify and manage risks and issues, escalating to senior management and partners where appropriate
Identify, document and validate current state processes and capabilities
Job Details13096Contract12 monthsToronto
Expected salary:
Location: Toronto, ON
Job date: Tue, 25 Mar 2025 23:50:04 GMT
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