Business Analyst

Job title: Business Analyst

Company: SITA


Job description: Overview:WELCOME TO SITAWe’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.You’ll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEThe Business Analyst identifies and understands business issues and processes, translating them into clear, functional requirements. This role serves as a functional subject matter expert for both development and customer-facing teams.The Business Analyst defines and documents customer needs, provides comprehensive test cases, and oversees thorough testing in line with SITA’s business processes. They validate and refine customer requirements by ensuring delivered solutions meet the required functionality, leading user acceptance testing, managing customer change requests, and helping customers optimize their processes through effective use of SITA’s applications.KEY RESPONSIBILITIES

• Define and document functional and non-functional requirements for our digital customer portal application
• Collaborate with the Product Owner and stakeholders to translate business needs into clear, actionable user stories and acceptance criteria
• Lead the end-to-end requirements lifecycle, from initial discovery and analysis through to delivery support and stakeholder alignment
• Partner with an external development team to ensure accurate understanding and implementation of business requirements
• Prepare and execute User Acceptance Testing (UAT) scenarios to validate that solutions meet defined requirements

Qualifications:EXPERIENCE– 2 years experience in business analysis including experience of building use casesKNOWLEDGE & SKILLSProficiency in SQL, Postman, and data mapping to support backend analysis and system integration effortsExperience with ServiceNow and Salesforce is a plusExperience producing use cases for a customer portal is a plusPROFESSION COMPETENCIES

• Business Analysis
• Financial Acumen
• Methods and Tools

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS– Bachelor’s degree or related field or equivalent work experience required.WHAT WE OFFERWe’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it’s like to join our team and take a step closer to your best life ever.🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Expected salary:

Location: Praha

Job date: Sat, 10 May 2025 06:50:30 GMT

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