Business Administration Manager

Job title: Business Administration Manager

Company: NHS


Job description: We have an exciting opportunity for a motivated and dedicated Administration Manager to join the operational leadership team in CAMHS Durham and Darlington. The successful candidate will be operationally responsible for the management of admin leads and will have significant experience in administration and secretarial management.The successful candidate will also provide a comprehensive, efficient and effective personal assistant support to members of the leadership team and have strong organisational, prioritisation and planning skills.This is a demanding and busy role and the successful candidate is required to be able to demonstrate the Trust values and standards of behaviour expected by the organisation and must meet the responsibilities of the job description and person specification.The role will be based in North End House but you will be required to travel across the Durham and Darlington patch.Main duties of the jobThe successful candidate will work collaboratively with the collective leadership team to support the design of, manage and monitor the development of the admin service/function, ensuring processes are modernised to continuously improve quality, productivity and efficiency of clinical services. They will be responsible for ensuring their teams deliver an effective and efficient service to patients and service users including, clinicians, nurses and other key staff groups.Our administration services are wide and varied and we are looking for someone who has proven management and leadership expertise as the role involves a high degree of sensitivity and confidentiality, utilisation of negotiation and communication skills, demonstration of empathy, understanding, compassion, and the ability to deal with any challenging situations that may arise. On a day to day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the admin leads who work with them. Candidates must have experience of managing a team, dealing with sickness absence and sickness meetings, coordinating annual leave, minuting meetings, staff supervisions and appraisals.About usWe are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.From education and prevention, to crisis and specialist care –our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.Date posted18 February 2025Pay schemeAgenda for changeBandBand 5Salary£29,970 to £36,483 a year per annumContractPermanentWorking patternFull-timeReference number346-DDC-011-25Job locationsNorth End HouseDurhamDH1 4LWJob descriptionJob responsibilitiesPlease refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.Additional informal enquiries to: Lindy Brooke, Deputy Team Manager lindy.brooke@nhs.net Job descriptionJob responsibilitiesPlease refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.Additional informal enquiries to: Lindy Brooke, Deputy Team Manager lindy.brooke@nhs.netPerson SpecificationQualificationsEssential

• BTEC Diploma/Level 5 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 6 in Leadership and Management within an agreed timescale
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9).

ExperienceEssential

• Significant experience managing and/or supervising staff. Including experience of managing HR related tasks e.g. sickness absence, recruitment, etc
• Implementing and maintaining systems and processes within an administration team.
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
• Experience of budget management and monitoring expenditure
• Experience of organising, planning and delivering projects.

KnowledgeEssential

• Excellent Knowledge of Trust policies and procedures
• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
• A sound understanding of quality improvement initiatives
• Organising and completing demands and workloads meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures

PersonalEssential

• To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings
• Positive, motivated and the ability to be calm under pressure and meet deadlines
• Punctual and professional attitude and lead by example.
• Flexible approach to supporting colleagues and the service which may involve travelling to various locations and shift patterns.
• To take responsibility for self and committed to continual personal development, being able to accept and respond positively to feedback.
• Ability to prioritise work.
• Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
• Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.
• Ability to deal with distressing or emotional circumstances and to support team members with signposting to additional services if necessary.

Person SpecificationQualificationsEssential

• BTEC Diploma/Level 5 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 6 in Leadership and Management within an agreed timescale
• IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9).

ExperienceEssential

• Significant experience managing and/or supervising staff. Including experience of managing HR related tasks e.g. sickness absence, recruitment, etc
• Implementing and maintaining systems and processes within an administration team.
• Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
• Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
• Experience of budget management and monitoring expenditure
• Experience of organising, planning and delivering projects.

KnowledgeEssential

• Excellent Knowledge of Trust policies and procedures
• Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
• A sound understanding of quality improvement initiatives
• Organising and completing demands and workloads meeting deadlines using delegation where necessary.
• Problem solving for an area of work or developing alternative or additional procedures

PersonalEssential

• To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings
• Positive, motivated and the ability to be calm under pressure and meet deadlines
• Punctual and professional attitude and lead by example.
• Flexible approach to supporting colleagues and the service which may involve travelling to various locations and shift patterns.
• To take responsibility for self and committed to continual personal development, being able to accept and respond positively to feedback.
• Ability to prioritise work.
• Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
• Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.
• Ability to deal with distressing or emotional circumstances and to support team members with signposting to additional services if necessary.

Expected salary: £29970 – 36483 per year

Location: Durham

Job date: Thu, 20 Feb 2025 23:36:51 GMT

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