Bilingual Service Representative

Job title: Bilingual Service Representative

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Bilingual Service Representative to join our client.Contract Period: 12 months with potential to extend or convert
Pay Rate: Starting from $20 per hour
Location: Montréal, QC
Location Type: Onsite
Business Hours: Monday to Friday; 9 AM to 5 PM / 8 AM to 4 PM / 7:30 AM to 3:30 PMJob Responsibilities:

• Analyzes data and information to provide insights and recommendations.
• Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
• May perform quality control and training.
• Organizes work information to ensure accuracy and completeness.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements (SLAs) are met.
• Checks and reconciles information and documentation to ensure accuracy and completeness.
• Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
• Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed

Experience & Qualification Requirements:

• Bilingual – French & English (able to read, write & speak)
• 1 – 2 years of relevant experience in analytical, communication-based role
• Knowledge and experience using relevant systems and technology (Microsoft Office, Adobe PDF, OneDrive, Outlook)
• Ability to multi-task in a fast-paced environment

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $20 per hour

Location: Montreal, QC

Job date: Sun, 27 Jul 2025 06:35:21 GMT

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