Bilingual Operations Officer I

Job title: Bilingual Operations Officer I

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Operations Officer to join our client.Contract Period: 12 months with potential to extend or convert
Pay Rate: $20.63 per hour
Location: Montréal, QC
Location Type: Hybrid; onsite 2 to 3 days per week
Business Hours: Monday to Friday; 8 AM to 4 PMJob Responsibilities:
CUSTOMER:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner

SHAREHOLDER:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

Experience & Qualification Requirements:

• Bilingual – French/English
• Basic computer skills – Microsoft (word, PowerPoint, excel)
• Ability to adhere to strict deadlines and handle high volumes of work – Understanding SLAs and due dates
• Ability to adapt to changing policies and procedures
• Ability to work independently, as well as part of a team
• Excellent organizational and time management skills
• Attention to detail
• Able to do repetitive tasks but also critical thinking skills
• Previous Banking experience (credit/debit transactional knowledge -need to know how to analyze transactions)

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $20.63 per hour

Location: Montreal, QC

Job date: Sun, 11 May 2025 05:06:20 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck