Bilingual Customer Service Professional III

Job title: Bilingual Customer Service Professional III

Company: Robertson & Company


Job description: Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Prime Hires is seeking a skilled Bilingual Customer Service Professional to join our client.Contract Dates: 7 months with potential to extend
Pay Rate: $24.32 per hour
Business Hours: Monday to Friday (Hybrid)Job Responsibilities:

• Handle telephone inquiries from our customers and financial advisors regarding contracts, products and procedures
• Provide exceptional customer experience, with accuracy and professionalism
• Provide comprehensive information to callers, resolving most questions on the first call by researching information on resource systems
• Meet productivity and quality targets set by the department as well as call audits related to customer experience
• Assist clients with online access, troubleshooting where required
• Offering follow-ups to callers (in the event an answer to a question is presently unknown the individual will have the opportunity to call back and provide as needed)
• Sending out statements and possible tax slips
• Providing accurate product information
• Day-to-day outline: Log In, Take Calls – 15 min follow up time

Experience & Qualification Requirements:

• 2-3 years previous experience in customer service/hospitality/ customer engagement role
• Candidate must be fluent in French and English, written and verbal
• Tech Savvy and Demonstrated PC skills

Personal Attributes:

• Patience: Demonstrates the ability to remain calm and composed, even in challenging situations, and provides thoughtful responses
• Punctuality: Consistently logs in and starts shifts on time, ensuring reliability and dependability in meeting work schedules
• Resilience: Maintains a professional demeanor and does not take feedback or criticism personally, showing the ability to handle tough situations with a positive attitude

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

Expected salary: $24.32 per hour

Location: Montreal, QC

Job date: Tue, 05 Nov 2024 08:06:45 GMT

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