Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
Manage collections portfolio ranging from 300-600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
Develop and maintain relationships with customer accounts and champion the client’s receivable policy.
Manage past due hold requests within the SLA in order to mitigate risk to the client by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.
Document and track collections activity and work from monthly aging report.
Manage individual and department monthly receivable targets.
Have demonstrated success working in team-oriented environment.
Be flexible and adaptable to fast-paced IT sales environment.
Learn and understand the client’s offerings (Hardware, Software, Cloud, PS etc.)
Effectively engage and escalate to top executive levels when required.
Reconcile accounts regularly, including complex and cross account reconciliations
About You
A completed college diploma (Accounting or Finance related preferred) or related experience.
2-3 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple departments e.i. sales, tax, credit, billing etc.)
A good understanding of fundamental accounting principles.
Intermediate Microsoft Word and Excel skills.
Excellent verbal and written communication skills.
Possess similar experience managing portfolio of accounts.
Customer service oriented.
Experience in technology industry an asset.
Bilingualism (English & French) both written & spoken
Pay Range
$24 – $27 /hourHow to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote #441626.You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
Expected salary: $24 – 27 per hour
Location: Toronto, ON
Job date: Sat, 22 Mar 2025 06:14:06 GMT
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