AVP, Team Lead, User Experience Journey, Technology & Operations

Job title: AVP, Team Lead, User Experience Journey, Technology & Operations

Company: DBS Bank


Job description: Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities

• Design strategic plan to support the Bank’s Transformation strategies in improvingexperience of Employees
• Drive people engagement via guiding the team to design/plan arrangement/logistics for delivering employee events such as engagement events, volunteer work, learning activities, and branding initiatives
• Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
• Support to drive the future leader program in grooming talents of the department
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree
• Minimum 6-8 years working experiences, preferably in areas of event management, process improvement or project management
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Professional certification including Six Sigma Green Belt, PMP, Agile is a plus
• Good strategic mindset and design sense
• Be proficient in in Adobe Photoshop, Illustrator, Premiere, video editing will be an advantage
• Good communication skills in both written and spoken English and Chinese
• Fast learning and multi-task capability to take on projects in different areas
• Effective time and stakeholder management from different levels across functions
• Innovative and willing to accept new ideas and changes
• Candidate with less experience will be considered for Senior Associate position

Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.

Expected salary:

Location: Hong Kong

Job date: Mon, 10 Mar 2025 08:29:21 GMT

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