AVP – Process Excellence

Job title: AVP – Process Excellence

Company: MUFG


Job description: About MUFG Global Service (MGS)MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informatJob DescriptionAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.MUFG Global Service Private Limited:Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia PacificAbout the Role:Position Title: Process ExcellenceCorporate Title: Assistant Vice PresidentLocation: BengaluruJob ProfilePosition details:This role involves leading the development and implementation of comprehensive process improvement strategies that integrate standardization principles and emphasize efficiency aligned to the MUFG strategic objectives. We are looking for an experienced professional to interface with global business and function leaders with accountability for successful delivery of process improvement and transformation projects. The individual should be strong to advocate change and pursue organization change. Ensure the improvement projects are connected to business objectives. The individual must have handled technology projects in addition to regular business improvement projects.The position will support the Head of Process Excellence team to drive and identify the opportunity, design and activate the solutions for execution through connecting with key stakeholders in MGS/MUFG.Roles and Responsibilities:

• Lead end-to-end process improvement projects, applying six sigma and lean principles for optimization and standardization. Design, map, analyze and redesign operational processes and identify innovative solutions to streamline processes.
• Champion the adoption of standardization best practices across all areas of the organization, ensuring consistency, scalability, and efficiency in operations.
• Collaborate with business stakeholders to understand their challenges and pain points, identify recommendations and opportunity areas in agreement with business leads and develop tailored solutions to address them.
• Ensure adherence to the process excellence framework that integrates standardization principles and emphasizes productivity enhancements aligned with MGSs strategic objectives.
• Drive a culture of continuous improvement and standardization, by providing training, coaching, and support to teams at all levels of the organization.
• Centralize expertise for streamlined processes, leverage in-house expertise to establish efficient, transparent and consistent operations to drive productivity.
• Act as a change agent by promoting the benefits of productivity enhancements, fostering collaboration, and driving adoption across the organization.
• Partner with technology and automation teams to identify opportunities for process automation, optimization, and productivity enhancement.
• Establish clear performance metrics and KPIs to measure the impact of initiatives and track progress over time.
• Standardize across functions, reduce variation, improve quality, mitigate risks, and allocate resources efficiently through a consistent methodology organization wide.
• Contribute to the establishment of Digital / AI centre of excellence in MGS. Accelerate digital transformation by tapping into talent pool for digital innovation and establish a hub for AI and analytics.
• Conduct root cause analysis to identify underlying issues, analyze data to identify trends and areas of improvements and develop data driven solutions.
• Demonstrates resiliency and track record of leading high-profile programs & project managers.
• Capability to initiate plan, execute, monitor, control and deliver multiple cross-business projects concurrently, working with multiple project teams.
• Evangelize solutions and work with delivery teams to implement and strengthen the value proposition.
• Provide guidance and coaching to project teams and stakeholders to ensure successful implementation and sustainability of improvements
• Implement best practices to reduce redundant work. Facilitate knowledge sharing and foster a culture of continuous improvement.
• Communicate progress, success and challenges to senior leadership, providing regular updates on the status of transformation initiatives.
• Ability to multi-task on a variety of different projects, in a high pace environment.
• Stay abreast of industry trends and best practices in process improvement and business transformation, incorporating new methodologies and tools as appropriate

Job Requirements:

• 10+ years of work experience in similar profile
• Certification in Six Sigma Green Belt and Lean methodologies. Black Belt certification will be preferred.
• Consistent track record in successfully handling Operational Excellence/process improvement/Lean initiatives and driving business transformation initiatives.
• Strong expertise in Business Process Mapping using MS Visio / MS Power Point / MS Excel
• Strong analytical skills with the ability to gather, analyze, and interpret data to make informed decisions and recommendations.
• Excellent interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
• Excellent program management skills to lead multiple projects simultaneously and meet deadline
• Experience with process automation and technology solutions
• Flexibility to work in different shift timings.
• Expert skills with Microsoft Suite (Excel, PowerPoint, Visio, Project, Word, Microsoft Teams) are required.
• Strong communication and interpersonal skills, with ability to effectively influence and collaborate with stakeholder at all levels of the organization
• Must be a self-starter, can work independently, and adapt in a dynamic environment

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual’s associates or relatives, or any other classification protected by the applicable laws.

Expected salary:

Location: Bangalore, Karnataka

Job date: Thu, 13 Mar 2025 08:23:28 GMT

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