Associate, Small Business & Consumer Operations

Job title: Associate, Small Business & Consumer Operations

Company: Santander


Job description: Associate, Small Business & Consumer OperationsCountry: United States of AmericaUSA Job Family Description:Responsible for the day-to-day operations of the company’s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.USA Job Function Description:The Associate, Business Management Support, supports and provides direction and guidance to the Central Banking Operations team for a wide array of activities associated with project planning and management to support the on time, on budget delivery of projects. The Associate will support the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management and other project documentation preparation, for the operation team, for funded and BAU projects. S/he facilitates and/or partners with incident management as needed within the business to swiftly resolve issues mitigating risk exposure along with managing remediation post issue resolution.Essential Functions/Responsibility Statements:

• Develops close working partnerships with the IT Project Management Office and Central Banking Operations subject matter experts.

Project Planning and Execution

• Supports the update and delivery of project plans that outline scope, timelines, resources, and budget. Provides guidance to the PMO on business impacts and requirements.
• Supports the creation of project management deliverables for all assigned projects from initiation through closure, including intake activities, helping to ensure the business requirements are met.
• Develops presentations, dashboards, reports and other project communications and documentation.
• Responsible for the creation and delivery of project meeting minutes, ensuring action items and decisions are properly documented and shared with all stakeholders.
• Provide support to business leads by organizing meeting invites, agendas and meeting minutes.
• Participates in project team meetings, representing the business stakeholders
• Supports the documentation of project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
• Documents and communicates project changes, project health and project status to business stakeholders.

Strategic Planning and Alignment:

• Performs analytics needed to support the development of strategic plans.
• Supports the development of project definition and scope with applicable stakeholders.
• Supports the development of annual project book of work, developing cost/benefit analysis and document detail necessary to prioritize work.

Incident Management:

• Assist in developing and maintaining issue management best practices.
• Provide business management of events and incidents to ensure timely resolution.
• Oversees accurate incident ticket entry and closure.
• Facilitates and supports issue reporting and remediation post resolution, through to full completion of any necessary change.
• Develop and maintain monthly reporting on issues and business impact

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:

• Bachelor’s Degree or equivalent work experience in Finance, Business or equivalent field. (Req)
• Project Management Experience

Work Experience:

• Demonstrated experience in banking, back office operations. 7-9 years (Req)
• 5+ years’ experience managing projects with cross-enterprise interdependencies with a combination of business and technical basic knowledge.
• 5+ years’ experience building project planning documents and engaging the support and resources of others to achieve project goals and objectives; influencing without authority

Skills and Abilities:

• Exceptional organizational, leadership, and communication skills
• Ability to manage multiple projects simultaneously while maintaining attention to detail
• Strong analytical skills and ability to interpret complex data
• Experience with MS Office
• Strong analytical and problem-solving skills
• Strong critical thinking skills
• Strong presentation/facilitation skills
• Adaptability to work in a fast-paced market environment

EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.Base Pay RangeMinimum: $58,125.00 USDMaximum: $95,000.00 USD

Expected salary:

Location: Dorchester, Dorset

Job date: Sat, 15 Mar 2025 02:57:15 GMT

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