Associate, Sales Support (EMEA Hours)

Job title: Associate, Sales Support (EMEA Hours)

Company: Concentrix


Job description: Job Title: Associate, Sales Support (EMEA Hours)Job Description Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:

• Incoming Tickets

In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.

• Escalate clients’ requests and complaints to appropriate channels.
• Update clients about their requests and complaints status accordingly
• Gather client’s feedback, identify problem trends, and report to supervisor for discussion or service enhancement. “Resolve and accurately log customer’s post-sale requests with the highest level of professionalism.
• Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information”
• Escalating issues which are beyond the training level provided.
• Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
• Engage with internal & external parties to understand requirements for execution

Requirements

• Minimum 3 years experience in Customer Service
• Have an understanding about E-commerce.
• Understand Software and Hardware
• Excellent verbal and written communication skills in English
• Education level: Diploma and above
• Minimum 2 years experience in IT or relevant experiences
• Be familiar with the Computer and Laptop
• Able to support EMEA hour: 1pm – 10 pm

Welcomed Skills (WANTS)

• Basic knowledge about Excel
• Basic knowledge about any programming languages
• Have sales representative experience.
• Having technical customer support is an advantage.
• Basic mathematical skills
• Be able to work in a multinational team and be a team player
• Have a problem solving and critical thinking mind.

Location: MYS Kuala Lumpur – Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Expected salary:

Location: Kuala Lumpur

Job date: Thu, 17 Apr 2025 22:23:34 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.pro) you saw this job posting.Thanks&Good Luck