Associate Director – Stakeholder Management

Job title: Associate Director – Stakeholder Management

Company: Mace Group


Job description: At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture and priorities, visit our .Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.Our values shape the way we consult and define the people we want to join us on our journey, they are:Safety first – Going home safe and wellClient focus – Deliver on our promiseIntegrity – Always do the right thingCreate opportunity – For our people to excelLeads the implementation and delivery of a comprehensive range of Stakeholder Management Communications Services (Stakeholder Management, Communcations Management, Consents Management, Interface Management) to support commissions and provide line management leadership and guidance for others within the Stakeholder Management Centre of Excellence and the wider Mace business (e.g. other Hubs, international business and other Centres of Excellence) as required.You’ll be responsible for:

• Leads the delivery of the Stakeholder Management team/s on the assigned commission(s).
• Supports the Hub PMO and Project Control Director with resourcing and recruitment for the assigned commission.
• Accountable for the Stakeholder Management Service performance on assigned commission(s).
• Creates/designs effective Stakeholder Management Communications Service framework(s)/strategy(s).
• Manages and directs clients, consultants, contractors, project team on all Stakeholder Management Service matters.
• Provides expert technical/functional advice and builds strong professional relationships with Client organisations.
• Acts as the Subject Matter Expert on assigned project(s)/programme(s)/portfolio(s).
• Leads and directs team in the administration of all related processes including managing change, risks, issues and reporting to achieve key objectives and the escalation of performance and management issues.
• Ensures all activities/operations are carried out in line with Mace Control Centre, Client requirements and prevailing regulations and legislation.
• Provides line management to more junior team members and other Project/Programme staff as required.
• Utilises expertise to mentor and assist the personal and career development of team.
• Innovates and aligns with industry best practice to ensure continued service excellence.
• Manages a team of professional roles (& may include support roles), driving performance and results, whilst delivering performance management, technical development and coaching.

You’ll need to have:

• Significant experience of effective leadership across the teams.
• Extensive knowledge of functional best practices, processes and current trends, on significant construction projects.
• Ability to manage activities with significant uncertainty or ambiguity providing effective consultancy to clients and other key stakeholders to drive effective outcome(s).
• Significant experience of setting up effective stakeholder management, communications, consents management and interface management frameworks/strategies.
• Expert knowledge of relevant methodologies, processes, tools, techniques and software.
• Strong understanding of construction projects, dependencies and interfaces within the project lifecycle.
• Deep domain knowledge of providing risk leadership in multiple sectors (e.g. rail, highways, nuclear, public sector, hospitals).
• Strong interpersonal skills and ability to form working relationships.
• Ability to collaborate with and influence others.
• Proven ability to articulate complex information and ideas for a non-technical audience.
• Manages, influences and negotiates with senior stakeholders (up to C-Suite).Strong attention to detail and the ability to ‘deep dive’ into topics.
• Ability to solve challenging problems.
• Leads by example and may be a Mace Behaviours Champion.
• Commercial acumen in relation to business development and bids/winning work.
• Expertise in setting a vision and direction for risk management within their Portfolio(s).
• Advanced communication and engagement skills.
• Develops internal connections, working in collaboration with stakeholders, identifying and analysing business risks.
• Builds and leads a high performing team, identifying, developing and coaching talented individuals.
• Effective leadership and influencing skills.
• Ability to manage challenging behaviours, relationships and still secure a positive outcome. Manage multiple competing priorities and secures positive outcome(s).
• Resilient/robust in the face of challenging situations, clients, personalities.
• Self awareness – good knowledge of own weaknesses and when to ask for help.
• Self-help – knows when to escalate something and when to work it out themselves.
• Flexible, pragmatic and adaptable but also knows when to fight their corner.
• At least 10 yrs experience (or equivalent) as Stakeholder & Communications Services leader delivering a range of project management services on major construction programmes/portfolios.
• Chartered status (or equivalent) and/or membership of professional a relevant professional institution e.g. Association of Project Manager.

You’ll also have:

• Practical application, and understanding of the opportunities related to data analytics and intelligent reporting, CRM/SRM and other tools.
• Experience of working client side as well as consultancy.
• Very high political and cultural acuity.
• Creating and delivering persuasive and engaging presentations to wide range of audiences in our industry.
• Relevant university degree (e.g. construction, engineering) or equivalent. Chartered (or equivalent) membership of relevant professional institution(s) e.g. Association of Project Managers.
• Actively engages with peers out with Mace within professional bodies and other forum to maintain professional knowledge and work across industry to advance the profession.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.#LI-Onsite #LI-HybridQualifications.

Expected salary:

Location: London

Job date: Thu, 13 Mar 2025 23:00:47 GMT

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