Associate Director, Fraud Management – Fraud Prevention & Investigation MY

Job title: Associate Director, Fraud Management – Fraud Prevention & Investigation MY

Company: CIMB


Job description: Job Description:Key Responsibilities

• Fraud Review and Case Management: Provide independent fraud review for the cases investigated by L1 and L2 be it from internal detection, complaints prior submission to Head of GTB-FM. Handle all confirmed fraud cases, ensuring they are assigned to the appropriate investigator and that the investigation process is followed through to completion.
• Fraud Investigation: Investigate cases based on the bank’s internal fraud investigation process, determine whether a transaction is fraudulent, and update and escalate the case status accordingly.
• Fraud Advisory Assistance: Helping GTB-FM Head to provide 1st opinion of fraud advisory for the proposed new process, product, features by GTB Product team and other internal stakehodlers.
• Reporting and Documentation: Oversee the timely submission, accuracy and completeness of fraud monitoring performance trackers and reports to relevant stakeholders on a regular basis and lead the document submission for he new-fraud management system (FMS) project.
• Collaboration and Communication for Investigation and Prevention efforts: Helping GTB-FM Head to work closely with the internal departments of CIMB for the enforcement of process control and provide proactive review of the current controls and operational acivities by the GBT-FM L1 and L2 including the effectivenes of call-back verifications, desk investigation and outcome from the evidence gathered from onsite-investigation and work closely with departments such as the Customer Resolution Unit (CRU), Business Call Centre, Relationship Managers, Sales Managers, and external parties like PayNet and BNM to ensure comprehensive fraud prevention and investigation
• Legal View 1st Opinion : Provide assessment of the investigated cases from legal point of view, admissibility of evidence, sufficiency of the evidence. Provide guidance and feedback to the investigtaor on the potental evidence to be retrieved for bank’s defense / safeguarding the bank and finalzie the draft letter of response to the victims.
• Prevention of Monetary Losses due to positive fraud cases: The liaison for the bank in defending the cases, manage the customers tactfully, the representative from the GTB-FM team with panel lawyers, legal team and other departments i.e following up for the legal payment, provision of contingent liabilities.
• CallBack Verification Quality Assurance: The verifier and quality assurance manager for the callback verification services rendered by the junior team of GTB-FM for the BizChannel and Cimb Biz application via absentia submission, Killswitch, High-Risk Detection and User Maintenance Form (UMF) validation

Expected salary:

Location: Malaysia

Job date: Fri, 14 Mar 2025 07:22:31 GMT

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