Associate – Client Support (0-6 yrs) Bangalore (After-Sales/Customer Service)

Job title: Associate – Client Support (0-6 yrs) Bangalore (After-Sales/Customer Service)

Company: AIMRICH CONSULTING SERVICES


Job description: – Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction rating.- Handled client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements. – Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process.- Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution Daily checking calls and reporting work is done professionally. – Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams. – Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement. Qualification: -PUC -Candidate should be Avg in English+Malayalam / Marathi Working – 6 DaysRotational Shifts : (8 am – 8 pm) 1 Rotational Off (ref:updazz.com)

Expected salary:

Location: Bangalore, Karnataka

Job date: Tue, 04 Feb 2025 23:52:44 GMT

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