Associate – Client Services (Smartsheet Expert)

Job title: Associate – Client Services (Smartsheet Expert)

Company: Savvital


Job description: ABOUT THE COMPANYSavvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our Mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an eco-system that resonates with the human touch every business needs.ABOUT THE ROLEAs an Associate – Client Services (Smartsheet Expert) at Savvital, you will play a key role in providing administrative and operational support to our clients. This position offers an exciting opportunity for individuals with strong organizational skills, attention to detail, and a passion for delivering exceptional client services in a virtual environment.WHAT YOU’LL BE DOING

• Responsible for managing and optimizing workflows, automation, and reporting within Smartsheet to enhance project efficiency and collaboration.
• Administrative Support – Perform general administrative tasks such as managing calendars and scheduling appointments.
• Communication Management – Act as a liaison between clients and internal teams, handling email correspondence, and ensuring timely and accurate communication.
• Meeting Coordination – Assist in coordinating virtual meetings, including scheduling, sending invitations, and preparing necessary materials.
• Task Prioritization – Prioritize tasks and manage time effectively to meet client deadlines and expectations.
• Research and Analysis – Conduct research on diverse topics as assigned, providing relevant information to decision making.
• Client Relationship Management – Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of client satisfaction.
• Customer Complaint Analysis – Analyze customer complaints, identify underlying issues, and recommend effective solutions to enhance customer satisfaction.
• Price Quotes – Prepare and offer price quotes to clients’ customers, ensuring accuracy and alignment with product and service offerings.

WHAT WE’RE LOOKING FOR

• Qualification: A 4-Year Bachelor’s degree is preferable. Preferably in Accounting & Finance/ Business Studies/ Economics/ Public Relations.
• Prior experience working with Smartsheet or Smartsheet certification is required.
• Strong interpersonal and communication skills.
• Entry-level or minimal experience in client-facing roles, with a passion for sales.
• Detail oriented with the ability to manage multiple tasks.
• Willingness to learn

COMPENSATION & BENEFIT

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, Wellbeing. Medical Insurance for you.
• Performance-based bonuses.
• Annual Bonus and Increments.
• Company-wide success bonuses.

Expected salary:

Location: Islamabad

Job date: Thu, 20 Mar 2025 23:48:05 GMT

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