Assoc Premier Client Service

Job title: Assoc Premier Client Service

Company: Empower Annuity Insurance


Job description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.The Premier Client Service Associate handles inbound calls from existing customers in Empower’s Premier Retail products. The primary goal is to support callers with all aspects of their account needs. The chosen candidate will provide exceptional customer service and support to our clients, addressing their inquiries, and resolving issues in a timely and efficient manner. They will also have a firm understanding of current financial markets and retirement account operations.What you will do:

• Engage with customers, via inbound calls, responding to their inquiries, and providing product and service level guidance on retail products under 250k.
• Deliver professional service with a pleasant phone demeanor and strong communication skills.
• Manage a wide array of service requests including account maintenance, asset movement, facilitating trades and money out requests.
• Learn, maintain, and demonstrate detailed knowledge of Empower’s customer experience, product offerings and processes.
• Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners.
• Create a positive service experience by confidently navigating problems and finding solutions independently.
• Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls.
• Achieve and maintain a high level of customer satisfaction and performance metrics.
• Educate customers on financial solutions and tools offered by Empower.

What you will bring:

• Minimum of 1+ years customer service experience in financial industry
• Previous call center experience
• Demonstrate enthusiasm for providing quality service in a professional environment.
• Ability to work in a fast paced, client-driven call center with a cheerful outlook.
• Strong active listening and verbal communication skills to support our diverse customer base.
• Ability to use, navigate, and troubleshoot technology and operate multiple technology platforms simultaneously.
• FINRA Series 6 or 7 and Series 63 required.
• FINRA fingerprinting upon hire.
• Retail, IRA, and/or 401K customer service experience
• Brokerage Experience
• Experience with trading in equities, fixed income, and options.
• Pershing/NetX360 experience
• In-depth knowledge of Financial Industry including Brokerage, Trading, and Retirement Rules.

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Expected salary:

Location: Manila City, Metro Manila

Job date: Thu, 23 Jan 2025 04:29:31 GMT

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